Customer Service Executive - Coalville, United Kingdom - Diverse Talent Solutions

Diverse Talent Solutions
Diverse Talent Solutions
Verified Company
Coalville, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Working hours are Monday - Friday


This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career in the customer service industry.

You will be joining one of the UK's leading logistics companies who have had a record year with impressive ongoing growth plans.


My well-established national client has over 40 sites, employs 3000+ members of staff, completes 400,000 deliveries per year and owns over 4,000 trucks.

Due to expansion and progression, they are seeking an experienced customer service executive to support with delivering a first-class service to their key accounts.


Responsibilities

  • Taking in bound calls from key account with enquiries, orders and queries
  • Working to customer KPI's on performance and resolutions
  • Providing an excellent level of customer service at all time
  • Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution
  • Logging all enquiries into in house system
  • Building relationships
  • Providing solutions

Skills required

  • Strong communication skills
  • Previous key account/customer service experience
  • Resilience
  • Able to deal with complaints
  • Solution driven
  • Strong IT skills

Benefits include

- Annual pay reviews

  • Annual individual performance related bonus (up to 10% of salary)
  • Pension scheme
  • Excellent working environment
  • Genuine career progression opportunities

Job Types:
Full-time, Permanent


Pay:
£25,000.00-£28,000.00 per year


Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Work Location:
In person


Reference ID:
CSE001
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