Employee Benefits Administrator - Colchester, United Kingdom - Cloud Benefits

Description

Cloud Benefits is hiring a Health and Group Risk Administrator to coordinate and undertake all administration in relation to health and group risk policies.

Your Responsibilities

• Obtaining quotes from insurers and completing market reviews

- collating market reviews and drafting reports
- updating member data and processing renewal accounts

• Facilitating claims and liaising with the insurer to achieve effective claims outcome
• Proof reading and helping the comms team with communication materials
• Replying to client queries in a timely manner

You will have experience in administering a portfolio of clients in respect of their Health & Group Risk contracts including Group Life, Group Income Protection, Group Critical Illness Schemes, Private Medical Insurance, Health Cash Plan and Dental Plans.

As a Health and Group Risk Coordinator you will be responsible for providing pro-active administration support to our consultants in order to retain and expand existing client accounts and to help develop new business.

You will liaise with insurers to negotiate preferred terms, sometimes attend client meetings, and draft recommendation reports.

You will have excellent verbal and written communication skills, attention to detail, a reliable working attitude and a professional client focused approach with experience of dealing with a range of SME and Corporate clients.

As we are a small company there is a lot of collaboration with other departments, and you may have ad-hoc tasks from time to time, but this gives the role exposure to the full life cycle of a flexible benefits platform.

Key skills required
Experience of dealing with client queries

Experience of insurance or other financial services

Manage the volume and prioritisation of work, and deliver a higher standard of service than competitors to retain clients and exceed the expectations of new clients, which includes:

• Understanding of, and adherence to, regulatory requirements and internal policies
• Delivery of high levels of customer service
• Attention to detail and accuracy
• Strong verbal and written communication skills
• Team working and flexibility
• Methodical and organised working practices to meet deadlines
• IT literacy, in particular Excel and other Microsoft products

Preferred skills

Ideally hold some of the following CII professional qualifications (IF1, IF7, GR1, R05) although this is not essential you would be required to work towards these.

Knowledge of both or either:
Group risk or PMI (Health) insurance products and market.

Experience of working within an insurance brokerage.


Work Location

Work Hours
This is a full-time position with 9-5 hours. We would consider part time but still working 5 days a week.


Benefits
Group Life Assurance and Group Income Protection

Pension

25 days Holiday (not inc. bank holidays)


About us a company
As a company we provide consultancy services to our clients in relation to their flexible benefit arrangements.

We provide a range of regulated and non-regulated benefits via a digital benefits platform as well as full pension consultancy services.

In addition, we provide Wealth Management Services and advice (rather than generic information) to all employees via our partnership with True Potential Wealth Management Services.

We are regulated by the FCA via True Potential Wealth Management to provide regulated services.

Our company aspiration is to offer a real alternative to the needlessly expensive and complex coded digital benefits market and provide all employees with access to fabulous benefits and really good and effective free financial advice (rather than generic information).

Our customers are mainly UK-based and range in size from 10 to 4,000 employees with our key target market being employees.

We are the client's focal point for the successful delivery of any changes they require to their pension or benefit plans.

This includes the addition of new benefits, changes to benefit structures or eligibilities, complex benefit designs, mergers and acquisitions and the communication of the programme to employees.

The Health and Risk Co-ordinator will support the Consultant in making sure all the many complex projects work smoothly and the various team members are aware of the tasks they need to achieve to ensure success and the highest level of employee engagement.

Salary
£27,000 - £32,000 depending on experience (based on full time hours)


Website

Applications

Salary:
£27,000.00-£32,000.00 per year


Benefits:

• Company pension
• Free parking
• Life insurance
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• England: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location:
In person

Application deadline: 30/11/2023

Expected sta