Product Support Specialist - Saint Ives, United Kingdom - Gewiss Uk Ltd

Description

About us
Since 1970 Gewiss have been at the forefront of electrical industry, providing innovative electrical solutions for the global community.

We are people with passion for electrical engineering and technology, our values for integrity, excellence and sustainability are our DNA.

Today, our global team of electrical experts from Australia to Uruguay keep the lights on and production lines running. Our offer has grown to over 20,000 products which help us provide integrated electrical solutions for our customers.

We invest in people to help grow our service and customer proposition for the UK market where we specialise in industry, JoinOn e-mobility, lighting and home automation.

Our next generation electrical solutions are more capable than ever before.

We combine our experience in electrical safety, innovation and sustainability alongside advanced software solutions that meet customer needs better than ever before.

Aim of the Position

• Provide officebased support to the UK sales team & customers.
• Provide technical assistance to incoming telephone calls
• Prepare and design technical quotations
• Assist the external sales team on customer and site visits
• Attend exhibitions and trade shows for technical support
• Provide product training
• Reports and to liaise with the Technical Marketing Manager to provide market information
• Prepare quotes, resolve technical queries and prepare/carry out presentations to assist the team
• Provide customer training & technical support regarding product operation and installation
• Assist customer service with technical support for any pre & postsales
• Assist marketing in the preparation of commercial and technical product literature.

Pre-Requisites

• Electrical Improver or other JIB/C&G equivalent
• Good IT skills (Windows and Office programs as a minimum)
• Previous employment in a similar role would be preferable
• Training will be provided in Gewiss products but experience with other electrical solutions would be advantageous

Personal Attributes

• Professional attitude
• Good communication skills
• Customer focus
• Accuracy
• Flexibility
• Enthusiastic
• Proactive
• Organised

Salary:
£27,000.00-£30,000.00 per year


Benefits:

• Additional leave
• Company events
• Company pension
• Flexitime
• Free parking
• Onsite parking
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• Saint Ives: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

- customer service (preferred)


Licence/Certification:

• Driving Licence (required)

Work Location:
Hybrid remote in Saint Ives