Credit Controller - Bolton, United Kingdom - Examworks Ltd

Examworks Ltd
Examworks Ltd
Verified Company
Bolton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Credit Controller

Location:
Bolton
Salary: DOE

Closing Date:
Friday 06 January 2023- Role Purpose- To maximise cash collections for your profile of solicitor and insurers accounts. Understand the reasons why invoices have become overdue and remain outstanding.- Main Responsibilities:

  • Building and maintaining sustainable relationships with your customers and sales, in order to obtain the best results
  • Investigating and resolving queries, negotiating and agreeing reduced fees and dealing with complaints that arise. Complex issues arise from time to time, where you may need to consult with senior team members for clarification.
  • Liaising internally with various teams within Premex Services from Operations to Legal
  • Recognise early warning signs of a company in distress that may prevent the debt being paid when it falls due
  • Consult with others at all levels, in order to agree a consensual approach in order to reduce our exposure/risk to the business
  • Be involved in the decision making process in respect of customers that are inactive, ensuring we recover monies owed to the business
  • Escalate accounts for legal recovery and continue to manage the accounts throughout the process, and maintain involvement if the case proceeds to court. This includes responding to points raised, if a defence is filed and where guidance may need to be sought from senior team members.
  • Organise and manage own workload that fall outside of the chase timetable, ensuring a very high standard of customer service is maintained
  • Carry out administrative tasks with a large amount of paperwork and spreadsheets, including customer account reconciliations
  • Follow the process for receiving customer contracts ensuring the relevant teams are updated
  • Ensure when new customer accounts are created, that it reflects the correct legal entity for invoicing purposes, be prepared to challenge requests where there are any uncertainties in order to mitigate risk
  • Deal with query payments from customers in a timely manner
  • Support and buddy new team members and provide training on new tasks where necessary
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