Call Handler - Leeds, United Kingdom - CLD Recruitment (Leeds) Ltd

CLD Recruitment (Leeds) Ltd

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Call Handler
£20,815 + Performance related bonus
Hybrid working

My client a professional Security company based in South Leeds are looking for a Customer Service professional to join their team.

To be considered for this role you must have experience working in a busy demanding environment.

Call handler duties:

To answer incoming calls from internal colleagues and clients
Ensure the company system is updated and calls are logged with all relevant information in line with company policies
Liaise with the Call planners/Regional Management and highlight/escalate any known issues or queries that may impact on service delivery to our clients
To be flexible and adaptable where required
Manage day to day call handling in line with the company processes
To meet predefined target times, SLA's and KPI's by managing incoming calls into switchboard
Excellent solution and problem solver
Empathic response to customer queries and faults

Essential experience:

Excellent timekeeping
Customer orientated with an empathic approach to service delivery
Good communication skills
Confident telephone manner
Ability to work as part of a team and be respectful to colleagues
Effective verbal and written skills
Computer literate

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.