Administrator - Policy Servicing Team - Isle of Man, United Kingdom - Shearwater Recruitment

Shearwater Recruitment
Shearwater Recruitment
Verified Company
Isle of Man, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Position Overview:


As an Administrator in the Policy Servicing Team, you will be responsible for providing vital support in the day-to-day operations of policy servicing within the organization.

This role involves efficiently handling policy changes, updates, and endorsements while ensuring accurate record-keeping and compliance with company guidelines and regulatory requirements.

The Administrator plays a crucial role in delivering excellent customer service to policyholders and intermediaries, contributing to the overall success of the policy servicing function.


Key Responsibilities:


Policy Servicing Operations:

  • Process policy changes, updates, and endorsements accurately and in a timely manner.
  • Collaborate with relevant teams, such as Underwriting and Claims, to facilitate seamless policy servicing operations.

Customer Service:

  • Respond promptly and professionally to policyholders' and intermediaries' inquiries and concerns related to policy servicing.
  • Handle routine and escalated customer issues and work towards satisfactory resolutions.

Data Entry and Record-Keeping:

  • Maintain accurate and uptodate records of policy servicing activities, ensuring all changes and updates are appropriately documented.

Compliance and Quality Assurance:

  • Ensure compliance with company policies, procedures, and regulatory requirements in all policy servicing activities.
  • Participate in quality assurance checks to validate the accuracy of policy servicing processes.

Reporting and Analytics:

  • Prepare regular reports on policy servicing activities, customer feedback, and key performance indicators (KPIs) for management review.
  • Use data and analytics to identify trends and areas for process improvement.

Process Improvement:

  • Identify opportunities to enhance operational efficiency and customer experience in policy servicing.
  • Collaborate with team members and supervisors to implement process improvements and automation.

Cross-Functional Collaboration:

  • Collaborate with other teams, such as the New Business team and Customer Support, to ensure a seamless flow of information and optimal customer service.

Qualifications and Skills:


  • High school diploma or equivalent; additional education in business, insurance, or related fields is a plus.
  • Proven experience in administrative roles, preferably in insurance or financial services.
  • Strong attention to detail and accuracy in data entry and recordkeeping.
  • Excellent communication and interpersonal skills to interact effectively with customers and team members.
  • Familiarity with insurance policies and basic insurance terminology is advantageous.
  • Ability to work well in a team and collaborate with crossfunctional departments.
  • Proficiency in using office software and administrative tools.
  • Strong organizational and time management skills to handle multiple tasks efficiently.
  • Knowledge of relevant industry regulations and compliance requirements is a plus.

Salary:
£22,000.00-£24,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Life insurance
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Application question(s):

  • Are you willing to relocate to the Isle of Man on a permanent basis?
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