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    • Implementation and Support Advisor - Cheltenham - Finova Technologies Private Limited

    Finova Technologies Private Limited
    Finova Technologies Private Limited Cheltenham

    1 month ago

    Default job background
    Description

    Implementation and Support Consultant

    finova and MSO (Mortgage, Sales & Origination) combined are one of the UK's largest cloud-based mortgage and savings software providers, supporting more than 60 leading lenders and 3,000 mortgage brokers. Our award-winning software suite includes origination solutions for mortgages and savings, servicing solutions for mortgages and savings, broker CRM solutions, and a range of solutions that connect lenders, intermediaries and consumers. Fast implementation and open architecture are at the centre of our technology, giving our customers the flexibility to integrate into their existing system or configure solutions to meet the needs of their business.

    Mortgage Sales and Originations (MSO) is recognised as the most advanced end-to-end software of its kind on the market and has transformed mortgage lending in the UK. With a modern and responsive user interface and modular API architecture, MSO helps lenders deliver best-in-class customer experiences.

    The primary purpose of this role is to be an expert and key player in providing Implementation and Support services to our MSO clients - this includes being either the implementation or configuration specialist throughout all stages of delivery of MSO, through to post go live BAU support of the clients implementation.

    This role will also involve:

    • ISEB Accreditation in Business Analysis, or equivalent Business Analyst experience
    • SQL knowledge
    • Must have worked in a financial services environment
    • Experience of at least 2 major projects through the life cycle of development and into production, or experience of business readiness of 2 new clients going live into production.

    Additional responsibilities include:

    • Acting as an SME (subject matter expert) for all aspects of MSO Configuration or Support activities
    • Engagement with clients, defining and supporting their implementation requirements throughout the full delivery lifecycle, including all aspects of configuration gathering, preparation and delivery assurance, if configuration focused
    • Development and delivery of client data configuration scripts & other configuration artefacts (e.g. docs), and the assurance/verification thereof, if configuration focused
    • Supporting multiple client implementations work streams, pro-actively assisting other members of the Implementation & Support team as and when required

    In return, we offer a competitive salary of £60,000 - £80,000 per annum, plus benefits including:

    • Flexible Working: 25 days holiday in each calendar year plus bank holidays, increasing your work life balance, holiday trading allows employees to buy an extra 5 days holidays
    • Pension scheme via Salary Exchange
    • Employee Assistance Programme with counselling sessions available
    • Virtual GP to save you time in trying to get an in-person appointment

    We promote a working environment in which diversity is recognised, valued and encouraged, and we actively seek to increase representation from underrepresented groups.

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