Head of Customer Support - London, United Kingdom - Bits

Bits
Bits
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Bits is a fast-growing fintech startup dedicated to promoting financial inclusion and helping individuals build credit. With our innovative approach, we have quickly grown to support over 300,000 customers across the UK.

We are seeking a highly motivated and experienced Head of Customer Support to join our team. In this role, you will be responsible for leading and overseeing our customer support operations.

You will play a critical role in ensuring the delivery of exceptional customer service and support, and driving customer satisfaction and loyalty.


Responsibilities:


  • Manage and lead a team of customer support associates
  • Develop and implement customer support strategies, policies, and procedures
  • Monitor and analyze customer support metrics and drive improvements
  • Collaborate with crossfunctional teams to address customer needs and concerns
  • Handle escalations and resolve complex customer issues

Requirements:


  • Proven experience in a customer support management role
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Experience in the fintech industry is a plus
  • Ability to thrive in a fastpaced, startup environment
  • Bachelor's degree in a relevant field
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