Team Leader - V S Bluewater (N100593) - Dartford

Job summary

As a Team Leader at Victoria's Secret, you'll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience.

Responsibilities

• Customer Experience - delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till
• Brand Bra Experience - providing our brand bra fitting experience, giving customers expert advice as to their size and what styles suit their needs best
• Visual Merchandising - owning the merchandising and presentation of our products, helping customers find the products they need, and the things they didn't even know they needed
• Lead by example - leading by example, energising the team and making sure the team has everything they need for their shift to make it run like clockwork

About You

• Passion for retail - having a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do
• Love the customer - having a keenness to learn and develop your customer service skills and product knowledge, always wanting to take part in the amazing learning programmes we have to offer
• Relationships that count - being keen to be part of the business and wanting to develop valued relationships with your team and our customers
• Collaborate with purpose - engaging with purpose, collaborating with and developing your designated team to have a shared enthusiasm for the brand and the experience we create
• Team Player - being flexible, supportive and contributing to a positive working environment for all team members

Job description