Motor Claims Handler - Rotherham, United Kingdom - Lemonaid Motor Legal

Lemonaid Motor Legal

Verified Company

Rotherham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

Lemonaid Motor Legal is a rapidly expanding Motor Claims organisation providing full 24hr FNOL & Claims Assistance to Insurance Brokers all over the UK.

Formed through 30 years of motor claims experience, we provide a fresh look at motor claims to deliver the best customer journey for Insurance Brokers & Insurer Clients in the event of making a claim.

Our technology-focused and forward-thinking approach is disrupting the sector and generating rapid expansion.

Working with a large selection of Insurers and Suppliers we offer a bespoke service which is delivered each and every time, to ensure a far more superior process and client satisfaction.

The role's focus is to ensure exceptional contact centre services for clients, which are trusted and valued and provide fair treatment and consistent outcomes across all touchpoints.

You will be accountable for participating in a professional and successful operating culture by meeting the needs of clients and suppliers and the continuous search for ways to improve the customer experience

Main responsibilities

Accepting new cases and acknowledging receipt to our Business Partners & Supply Chain
Dealing with all aspects of client and customer contact (from initial contact until either refusal or offhire)
Assessing claims and making decisions on liability
Approving/refusing claims for Credit Hire/Credit Repair
Obtaining all supportive documentation from the client and checking that all is in order
Managing claims through the 'onhire' process in accordance with GTA protocols
Keeping all parties involved updated on a regular basis
Handling customer claims for loss of earnings
Identifying customer requirements for additional services
Maintaining uptodate records on the case management system
Dealing with general telephone enquiries
Undertaking customer surveys and obtaining customer feedback
Assisting with customer queries and complaints in line with company policy
Excellent communication and interpersonal skills
Ideally have an insurance Claims background
Great telephone manners
Good geographical knowledge of the UK
Organisational skills

Package description

25 days annual leave rising to 27 day Plus, Bank holidays
Pension
Regular Staff Incentives and Rewards
Full training programme provided
Company Events
Dress Down Friday
Employee referral programme
Employee Assistance programme
1 day volunteer day per year an opportunity to give back to the community each year

Bonus:
This is a sales based role with healthy commission based around sales.

Start Date:
Various start dates available including immediate

This role is available in our Chesterfield and Rotherham office

Salary:
£21,000.00-£25,000.00 per year

Benefits: