Customer Support Representative - Newcastle upon Tyne, United Kingdom - Channel B Ltd

Channel B Ltd
Channel B Ltd
Verified Company
Newcastle upon Tyne, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Duties:


  • Respond to customer inquiries via various face to face channels in a timely manner
  • Provide product information, pricing, and availability
  • Assist customers with order placement and tracking
  • Resolve customer complaints with patience and empathy
  • Upsell products or services to increase revenue
  • Perform data entry tasks accurately and efficiently

Requirements:


  • Excellent verbal and written communication skills in
  • Ability to analyze customer needs and offer suitable solutions
  • Strong phone etiquette and active listening skills
  • Multilingual abilities are advantageous
  • Prior experience in customer service or a related field is preferred

Job Types:
Full-time, Permanent


Pay:
From £25,375.04 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 20/05/2024
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