Field Service Engineer - Portsmouth, United Kingdom - Service Express

Service Express
Service Express
Verified Company
Portsmouth, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

A fantastic opportunity has arisen here at Service Express We are seeking
aField Service Engineer in the Portsmouth area to join our forward-thinking employee focused organisation.


This is a full-time Hybrid position, where you will be working as part of a small team to provide a full installation, maintenance, and repair service to a key customer within the financial services industry.

To be successful in this role, you must be comfortablewith working night shifts ( Rotas still to be determined). You will be mostly remote, however there may be some travel to some other sites so we offer you a car allowance or an electric car


We are looking for Engineers who are multivendor skilled including IBM.Not only will you be a skilled engineer, you will be able to build good relationships with your fellow engineers and data centre employees to ensure a high level of customer satisfaction is maintained.


What you will get:


  • Up to £60k basic salary + 15% Bonus
  • Car Allowance
    OR excellent choice of Electrical Vehicle (EV) including Tesla, Audi, Polestar
  • Lifestyle Benefits, Employee Assistance Programme, Life assurance, Private Medical Insurance.
  • Paid volunteer hours.
  • A Collaborative company that focuses on providing our employees and customers through the best experience.
  • Be a part of an awardwinning culture

What you will do:


  • Maintain and repair customer's data centre equipment.
  • Manage calls to ensure that customer SLA's are achieved.
  • Build good relationships with fellow onsite engineers and DC staff.
  • Install hardware upgrades and new systems.
  • Perform site audits and surveys to ensure customers installed equipment and features match Service Express inventory.
  • Perform System Health Checks data Centre walkarounds.

What you will bring:


  • Experience with IBM and Z series mainframe is essential.
  • Additional experience with HP, Cisco, Sun, Dell, Juniper is highly desirable
  • Team player willing to support others and the Business
  • To work closely with technical support on new products and integration into the field.
  • Good communicator at all levels especially with our customers and helpdesks.
  • Leads by example
  • Solid commercial awareness be a fantastic representative of Service Express
  • Be able to pass on knowledge and Identify improvements required in our capability to carry out the maintenance
**If you are interested, do get in touch straight away
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