Trade Floor Support - London, United Kingdom - INFOPLUS TECHNOLOGY PVT. LTD

INFOPLUS TECHNOLOGY PVT. LTD
INFOPLUS TECHNOLOGY PVT. LTD
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job description:


  • Onsite Support Services including but not limited to
    ; deskside support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix:
  • Ensuring all Incidents/Requests are met within the agreed service targets.
  • Proactively monitors pending tickets.
  • Performs installs, moves, adds and changes (
    IMAC) as required.
  • Experience with
    Trade floor hardware (like Bloomberg Keyboard, Switches):
  • Provides face to face end user support and troubleshoot issues for IT products and services.
  • Troubleshooting and resolving hardware and software issues; reimaging computers/hard drives on multiple operating systems.
  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, and mobile devices.
  • Performing asset inventory/stock related activities as needed.
  • Taking ownership of issues through to resolution on all appropriate requests.
  • Ensuring all Incidents/Requests are met within the agreed service targets
  • Ensuring all key Client processes and procedures are followed. For example, Call Management, Data Retention Hold, amongst others.
  • To provide hands and feet support to another Infrastructure support.
  • Providing onsite cover as part of a shift arrangement, covering off all areas of support.
  • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide uptodate status and information.
  • Orients new joiners
    on EUC systems.
  • Recommends and / or performs upgrades on systems
    (EUC supported devices) to ensure longevity.
  • Flexibility and teamwork and performs other duties as assigned by your Lead or Operations Manager.

Technical Skills

  • Excellent problem solving / quantitative/ analytical skills.
  • Detailed understanding of IT Infrastructure in a Corporate Environment
  • Server/Network/Database/Security.
  • Contribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides
  • Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues

Communication, customer service & Teamwork.

  • Act as interface for other delivery teams (ITSD, Device Lifecycle Management) to drive processes and activities.
  • Speaks good clear English. Language.
  • Strong Written and Verbal Communication Skills Local Language and English senior stakeholder level.
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management senior stakeholder levels.
  • Maintain healthy group dynamics.
  • Flexibility and teamwork and perform other duties as assigned by your Lead or Operations Manager.
  • Must be detail oriented and selfmotivating.
  • Relationship Management internal and external stakeholders, Presentation Skills, and Team Skills, with ability to have difficult conversations.
  • Flexibility with respect to time client deliverables need to be met with a "Can do" attitude.
  • Be an advocate for the end user to ensure he or she receives highquality and timely service and support

Job Type:
Temporary contract

Contract length: 4 months


Pay:
£130.00-£180.00 per day


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • London,

Greater London:
reliably commute or plan to relocate before starting work (required)


Experience:


  • Trade floor Support (required)
  • Desktop support (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person
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