Coo Operations Officer - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Description of the Business Line or Department

RESG/GTS in the UK is responsible for delivering, supporting, and maintaining IT infrastructure components (Servers, Storage, Databases, Network Devices, and Desktops etc.) to meet the needs and ambitions of Société Générale.

Summary of the key purposes of the role

The GTS Operations Officer is an Analyst level role responsible in providing the effective operational running for GTS UK by ensuring that its working practices, working environment, staff training plans and evolution of headcount are documented.

The rolealso includes some GTS and GBSU communication whilst also supporting the Finance and Project Management team and the GTS UK COO and CTO.

Key Purposes

Ensure that its staff receives external, internal and completes mandatory training
That its headcount follows the landing plan and be the point of contact for GTS Paris for documentation inclusion
Being the first point of contact for external departments with regards to the working environment.
Provides oversight in GTS key critical Outsourced Vendors and contracts and providing this information in the COO Financial pack
Provides administration support to the GTS Exco where required
Provides reporting on overtime
Provides support to the Project Management team
Adheres to SG's culture and conduct values
Is part of a community network within SG or GTS
Provide efficiencies and changes to current procedures
Introduce new processes or procedures to make the running of the department more efficient
Demonstrate behaviors of our group leadership model

Summary of responsibilities

Training
Follow up of mandatory E-Learning for all GTS staff
Documenting all training for GTS staff with liaison with the Exco and HR
Oversight of Pluralsight administration and licensing
Finance & Headcount
Contributing towards the headcount file and landing plan with inclusion in the COO pack
Liaising with GTS Paris where necessary to ensure that landing plan files are aligned and up to date for our financial reporting
Ensuring that the contracts & maintenance file is kept up to date for UK and CI
KH
Monitoring and tracking overtime
Project Management Administration
Supporting our PMO department by ensuring that RAG and Project reporting is up to date
Liaising with our Paris counterparts where necessary to ensure accurate project status
Ensuring that staff have time tracked in Pyramid and providing reporting where necessary
Ensuring that Pyramid and the landing plan are aligned
Vendor support
Ensuring that key supplier meetings are attended and that any escalations are raised with GTS management. Ensuring that SLA reporting is kept in our repository
Ensuring that supplier templates are completed as part of vendor SLA meetings for GTS and stored in our depository

GTS department - Administration

Monitoring and checking that no conduct or data breaches have occurred within a defined period
Ensuring that the GTS organisation chart is up to date
Managing joiners and leavers
Creating GTS Exco templates
Providing DPO support to the GTS DPOC [ Data Protection Officer Controller]Onboarding new joiners to the department, ensuring that New Joiner packs are up to date, GTS communicati