Project Support Specialist - London, United Kingdom - Gerson Lehrman Group

Gerson Lehrman Group

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

GLG is the world's knowledge marketplace. We connect decision makers who want the advantage of
powerful insight to people with first-hand experience, so they can act with the confidence that comes
from true clarity. Our network of 1,000,000+ Members is the largest in the world, and we recruit
hundreds of new experts every day. We bring the power of insight to every great professional decision.

Job Summary

Please note this role is fully remote, part time Monday-Friday 5pm-10pm.
GLG is seeking a highly self-motivated and enthusiastic Project Support Specialist to join the Project
Support team, part of the wider Platform Operations team based in London.
Project Support Specialists are responsible for scheduling consultations between GLG's clients and
selected industry experts, including business leaders, scientists, academics, former

Specific responsibilities include (but are not limited to):

Schedule calls between GLG clients and requested experts
Navigate requests with compliance requirements and clientspecific preferences
Establish and build strong working relationships with internal Client Solutions partners
Successfully execute against scheduling request objectives, seeing each project through to

completion

Appreciate the urgency of scheduling calls and prioritizing accordingly to provide timely client service
Demonstrate adaptability in a fastpaced, dynamic work environment
Undergraduate degree and/or equivalent experience of client/customer service
Able to prioritise tasks in order of urgency
Superior phone communication and interaction skills, including demonstrated oral and written abilities
Strong problemsolving skills
Passion for fastpaced learning
Ability to communicate and manage relationships across the full professional spectrum including

internal and external stakeholders

Act with the highest integrity and professionalism in all their endeavour
Think creatively and focus on opportunities for growth
Enjoy working in a team orientated environment
Demonstrate the ability and initiative to handle increasing responsibility over time
Full business proficiency in English; additional European languages are desirable but not essential

for the role

Career Progression:
Project Support Specialists typically progress onto Senior Project Support Specialist level with the
ability to take on mentoring opportunities of more junior members of the team.

What we offer:

Competitive base salary and annual bonus with comprehensive benefits (including healthcare

coverage, a contributory pension plan, 25 days annual leave plus bank holidays)

Global tuition reimbursement to support GLGers who want to continue their professional education
A great team atmosphere with socials, off site activities and sports teams to join
An opportunity to contribute to GLG's Social Impact Partners Programme

About GLG / Gerson Lehrman Group
GLG is the world's insight network.

Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards.

Our compliance standards are a major competitive differentiator and key component of the company's culture.

Gerson Lehrman Group, Inc.

("GLG") is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

EEO Policy Statement:

Gerson Lehrman Group, Inc.