Homeless Relief Officer - Crewe, United Kingdom - Cheshire East Council
Description
Due to team expansion an exciting opportunity has arisen to work within the Strategic Housing Team in the Housing Options department, we are seeking 2 x full time Homelessness Officer (37 hours) per week over a Monday - Friday working pattern.
These roles are on a fixed term basis, for a fixed term period of 12 months.ABOUT THE ROLE
You will need interviewing skills; when customers come to us you will need to ask them lots of questions to find the circumstances that have led to their homelessness.
You will carry a caseload of around 30 homeless households, so you will have to be confident in organising your time to meet their needs and support them in finding alternative accommodation, often with a sense of urgency.
Our customers can be frustrated and often feel anxious about the situation they are in, you will have a calm approach to your work and help to make them feel re-assured and more confident.
As an organisation we continue to develop ways in which to improve our services and you will support your team leader on service improvement, investigating, developing and implementing new initiatives to enhance the Housing Options and Homelessness Service.
You will be expected to represent Cheshire East at multi-agency meetings and have the ability to work with other agencies to find solutions to homelessness.
This is a diverse role, with no one day the same, for more information on the role please view the "in this job you will" section within the attached JDPS document.
ABOUT YOU
You will have:
- A good standard of education to include grade A-C in Maths and English
- Experience of case management
- Experience of delivering complex advice
- An understanding of public sector work
- Experience of working with people face to face and over the phone
- Excellent computer literacy and IT skills
- Excellent organisational skills
- The flexibility to travel across Cheshire East where required
To find out more about our essential and desirable criteria for the role please view the "in this job you will need" section within the attached JDPS document.
WHAT WE GIVE IN RETURN
- ENHANCED ANNUAL LEAVE
26 days annual leave (inclusive of bank holidays) from day 1, increasing up to 31 days after 5 years' service
- ENHANCED PUBLIC PENSION
- A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay
- FLEXIBLE WORKING PATTERN
- 37
- EMPLOYEE ASSISTANCE PROGRAMME
- A completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life
- PAID VOLUNTEER LEAVE
- Up to two days paid leave per year to volunteer for local organisations in the borough of Cheshire East
- VIRGIN MEDIA AND O2 DISCOUNTS
- Exclusive discounts on Virgin Media Broadband and O2 pay monthly plans.
- DISCOUNTED GYM MEMBERSHIPS
Access to corporate membership prices for Everybody Leisure
Organisation
- Cheshire East Council
Location
- Crewe, Macclesfield
Job Category
- Place
Grade
- CEC NJC
- Grade 7
Salary Min
- £27,344 per annum
Salary Max
- £30,151 per annum
Hours per week
- 37
Weeks per year
Employment Type
- Fixed Term
Contract Duration
- 12 Months
Closing Date
- 17/08/2023
Ref No
- E2285
As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.
At Cheshire East Council we are working for a brighter future - together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.
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