Customer Experience - Westbrook, United Kingdom - Avove

Avove

Verified Company

Westbrook, United Kingdom

4 hours ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who we are:

Avove is a new, independent utilities infrastructure business, formed from the utilities division of leading infrastructure services company, Amey.
We design, build and maintain the UK's utilities infrastructure to help transform local communities for the better.

We are proud to work in partnership with our clients, including Severn Trent, United Utilities, Yorkshire Water, Scottish Water, Northern Powergrid and Scottish Power.

The Role:

Our Customer Team, based in Warrington, are looking for a Customer Service Agent to join their growing team. You will be working in a full time permanent role on our United Utilities contract.

Key responsibilities:

Ensuring the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.
Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
Take ownership of tasks including resolution of any issues that might arise.
Manage the resolution of customer complaints within given timescales and keeping within company KPI's and SLAs.

Skills and Experience:

Experience of working in a customer service role.
Experience of working within the utilities sector is desirable but not essential.
Good People Management Skills.
Can communicate clearly and professionally both written and verbally.
Excellent IT skills using Microsoft Office (Word, Excel and Outlook)
Full Driving Licence

Desirable Requirement:

Customer Service related qualification or equivalent

Benefits:

We offer a competitive salary that is based on proven skills and experience. Hard work is celebrated and rewarded.

We recognise that one size doesn't fit all so everyone has access to a variety of flexible benefits that work for you.

Min. 24 days holiday plus statutory holidays (option to buy more)
Company pension scheme
Life assurance
A selection of lifestyle benefit options
Financial wellbeing programme
Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues
We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising

Our main value is to "Move Life Forward" and we are committed to developing our colleagues and encouraging personal growth, in conjunction with a flexible working approach so everyone can thrive in an inclusive and open environment.