Senior Support Specialist - Remote

Only for registered members Remote, United Kingdom

1 month ago

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Job summary

We are looking for a Senior Support Specialist to join our team. The Senior Support Specialist will be responsible for leading and coordinating the activities of the 2nd Line Support team,

Responsibilities

  • Lead, mentor, and support a team of 2nd Line Support Analysts,
  • Oversee daily support operations to ensure SLAs, KPIs, and customer satisfaction targets are consistently met.

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