Product Designer - London, United Kingdom - Manual

Manual
Manual
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

THE ROLE


We are looking to hire a Product Designer to work on our post-purchase experiences, focusing on solving the key challenges our customers face as they go through their health treatment journey.

As part of your role you will be collaborating closely with product managers, stakeholders, support agents, clinicians and engineers in order to discover and understand customer needs, ideate on solutions and design experiences that help people achieve their health goals.

You will have a great amount of ownership in the areas you are working on, and will be reporting to the Lead Product Designer.


This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and build products & experiences that positively impact people's health.

If you like problem-solving and implementing transformative solutions, this role is for you


RESPONSIBILITIES

  • Create intuitive flows and features that solve real problems in the healthcare space and focus on the postpurchase customer experience.
  • Own the complete product design process from discovery to delivery, with a focus on putting the customer first.
  • Validate hypotheses, ideas and solutions using prototyping, user testing and A/B tests.
  • Identify key metrics for the projects you are involved in and take ownership for achieving and evaluating their success.
  • Understand our customers' needs and aspirations based on quantitative and qualitative research methods.
  • Work closely with product managers, stakeholders, clinicians and engineers in a crossfunctional manner in order to identify problems, ideate on solutions and see through to their implementation endtoend.
  • Identify key areas throughout the customer journey that can be enhanced and explain your recommendations with data, balancing both customer and business goals.
  • Help build a design system that allows for consistent brand experiences across all platforms and devices and maintain it as we keep evolving.

HIRING PROCESS
-
Screening
call

  • Nicole Pieri, Recruitment Manager
-
Intro & Case Study runthrough:You will share a bit about yourself and your background/experience, and then talk through a recent case study. You will have the chance to learn more about MANUAL and the product design function and process.

  • Filippos Protogeridis, Lead Product Designer
-
Collaborative Session:You will work with the team on a hypothetical challenge. We'll assess how you work within a team, your problem solving skills, as well as your design process.

  • Filippos Protogeridis, Lead Product Designer
  • Andrew Malczyk, Head of Product
  • Additional collaborators depending on availability
-
Culture fit:You will speak with Ben, our CPTO,

  • Ben Levy, Chief Product & Technology Officer
  • 3+ years of product design experience with an emphasis on consumerfacing, mobilefirst products.
  • A strong portfolio of previously shipped delightful digital products.
  • Experience in organising and facilitating qualitative user research, e.g. user interviews and usability testing.
  • Being an expert in creating quality deliverables using tools like Figma.
  • Problem solving ability by logically visualising complex systems, user interaction flows, and intuitive interfaces.
  • Being able to prioritise and focus on outcomes rather than outputs.
  • Having a growth mindset and being a team player.
  • Great communication and stakeholder management skills.

ABOUT MANUAL
Men don't look after their health unless they have to. We want to change that from the ground up.

We are building the global destination for men's health, scaling at an incredible pace and leading the charge to help improve the lives of men everywhere.

We started from the UK, then expanded to Brazil and are currently looking to bring our product to many more people across the world.


We're destigmatising how men approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help men proactively improve their health and wellbeing.

A place that didn't exist until now.


After a $30 million Series A round from the US and Europe's top investors that have also invested in Peloton, Oatly, Deliveroo and Farfetch, we are on a mission to build one of the most impactful teams in the healthcare space.

We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion.

This is an exciting time to join the UK's fastest-growing men's health destination and help supercharge our mission.


EQUAL EMPLOYMENT OPPORTUNITY
We believe that a diverse and inclusive workforce is essential to our success.

We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs.

We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible healt
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