Patient Advisor - Stoke-on-Trent, United Kingdom - Optical Express
Description
Job Title - Patient Advisor
Location - Stoke
Hours - Full time, 40 hours per week
Competitive salary, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
As Europe's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider.
We look after thousands of patients in our clinics every week and it's a privilege to transform the lives of so many.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics by establishing relationships and offering life-changing vision solutions.
Our Patient Advisors are the Senior Sales Advisors in our clinics. They are the face of Optical Express as they are often the first person the patient interacts with.
Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
- Have heaps of passion for providing worldclass customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Like to look presentable and well maintained
- Are motivated and driven to succeed
As an employee you can benefit from the following:
- Competitive salary
- Free and discounted optical products/procedures
- Modern working environment with superb technology support
- Genuine investment in your training and career progression
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