Reporting Service Management Analyst - Woolwich, United Kingdom - Jefferson Frank

Jefferson Frank

Verified Company

Woolwich, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reporting IT Service Management Analyst - Hybrid, London, up to £50,000
The purpose of the role is to deliver clear and concise business metrics/KPI reports that
accurately measure activity, performance, quality of service, and progress towards the
overall company objectives.

This role will be the central point for the production of Technology reports, with a focus on
forum meetings to ultimately improve customer experience.

more responsibilities in core
Service Management functions of Incident, Problem and
Change management.

Role & Responsibilities

Utilise a range of technology tools to extract produce reports and dashboards focusing on

- performance of technology organisation and the way it influences end customers.

Work with business functions to develop business focused reporting and incorporate into
Technology reports.
Chair and manage meetings with technology and business units to review above

- reporting, identify areas for improvement, identify and follow up on actions.

Provide metrics and trend analysis to identify the major drivers of Technology incidents.

Skills & Qualifications

Very strong communication skills, both written and verbal
Strong
Reporting Skills
Experience working in a Technology organisation
Strong working knowledge of the Microsoft Office suite of products
Experience in
IT Service Management tools and solutions
Understanding of modern technologies, with particular emphasis on cloud services
Experience in producing management information reports.
Experience in chairing and managing meetings with a wide range of stakeholders
Strong analytical skills
Awareness of
ITIL concepts and related best practices
Solid organizational skills including attention to detail.
Ability to lead calls assertively while maintaining a collaborative mindset.