Team Leader - Swindon, United Kingdom - Cactus Search

Cactus Search
Cactus Search
Verified Company
Swindon, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Contact Centre Team Leader
Swindon (Hybrid)
£32,000 plus great benefits

With an excellent reputation, great working environment and fantastic promotional prospects, we are working with a company who are well renowned in their industry to help them find an exceptional Inbound Team Leader.

Leading a team of 12 you will come with a background of exceptional service provision in a Contact Centre environment and will be an inspiration to the teams you lead.

Our client is looking for hard-working individuals, who are interested in developing further and progressing in the company.


Role Responsibilities:


  • Daytoday management of an inbound customer service team
  • Complete monthly 11's with each member of your team
  • Deliver and execute incentives to motivate and drive your team
  • Coach and develop your team, help them achieve their goals
  • Identify, report on and pursue new business opportunities
  • Management of CRM system to record data and leads
  • Hitting individual and team monthly targets
  • A consultative approach to service
  • Experience with managing a small team
  • Ability to use initiative
  • Be driven by great earning potential and career progression
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