Legal Helpline Advisor - Leeds, United Kingdom - Lyons Davidson Solicitors

Lyons Davidson Solicitors

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose:

We are currently recruiting for a number of experienced Legal Helpline Advisors to join our Legal Helpline team based in Bristol or Leeds.

This hybrid role is part office working and part remote working.

This is an excellent opportunity for someone who wishes to use their legal knowledge to provide practical advice to clients and utilise their experience.

Advisors will be required to research and improve their legal knowledge and communication skills, and will be encouraged to share information, knowledge and experience with colleagues in a supportive environment.

Initial and ongoing training will be provided, and support from other team members and departments of the firm is available.

Duties/Responsibilities:

Provide clear, concise legal advice to people from a variety of backgrounds over the telephone
Ensure accurate recording on our case management system (Filestream)
Keep legal knowledge up to date and attend training as and when required
Administration tasks and reporting to Insurer clients as required
Complying with agreed service standards
Training and mentoring other members of the Advice team

Skills/Competencies required:

Must have an excellent telephone manner
Experience in the legal field, including a minimum of 12 months telephone legal advice work
Good attention to detail
The ability to remain calm while thinking on your feet
Good team player
Ability to use own initiative and work to strict deadlines
Excellent written and verbal communication skills

Lyons Davidson is a national law firm providing legal services to businesses and individuals.

We pride ourselves on the level of service our experts offer.

Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.