Customer Service Consultant Brighton North Street - HSBC

    HSBC
    HSBC Brighton

    8 hours ago

    Description

    What you'll doThe role of a Customer Service Consultant is to provide an outstanding service we can all be proud of educating our customers to enable them to use our digital platforms giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

    We are looking for people who are passionate about delivering an outstanding customer experience people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers everything else we can teach you

    At HSBC we are passionate about coaching and developing our people you will have access to our learning platform and the opportunity to develop yourself and your career further.

    Within this role you will:

    Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers take ownership of their individual needs and deliver an exceptional customer experience.

    Play an integral part in customer education around HSBC digital services and fraud awareness.

    Identify customers who are in vulnerable situations and determine the best way we can support them.

    Help our customers with more complex banking needs to ensure they feel supported in their choices.

    What do I need to be successful

    Demonstrate excellent communication skills enabling you to engage in effective conversations build strong connections and show empathy to our customers.

    The ability to take ownership of customer enquiries through to resolution you will pride yourself on delivering a customer experience that exceeds expectations delivering a personalised friendly & efficient service.

    Be resilient to a continuous changing environment.

    When & Where you'll workOur Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per note if you are on a student visa that does not allow you to work 35 hours per week unfortunately we will not be able to progress your may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

    Your TrainingYoull receive full training in-branch to get you up to speed with the specifics of your job role the systems you will use as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.

    As our training is important we require you to attend the whole course therefore you will be unable to take holidays during your training period.

    What You'll GetWe offer an attractive starting salary of 26000 based on 35 hours per week plus an annual discretionary performance bonus.

    You will also receive

    Over six weeks holiday. This includes bank and public holidays with the option to buy more.

    Perks at Work Benefit where you will be able to access to 30000 national & local employee discounts.

    A market-leading employer Pension contribution

    BUPA Healthcare

    Life Assurance equivalent to four times your annual salary

    Access to a flexible benefits platform offering upgrades to Health Club Memberships Retail Voucher Cards Car Breakdown Cover and more.

    Sharesave schemes a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

    Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

    Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk :

    Email :

    Telephone: 44

    Key Skills

    Business Development

    Sales Experience

    B2B Sales

    Time Management

    HP Service Manager

    Windows

    ServiceNow

    Relationship Management

    Operating Systems

    Management Consulting

    Troubleshooting

    Automotive Service

    Employment Type: Full Time

    Experience: years

    Vacancy: 1

    #J-18808-Ljbffr

  • Work in company

    Supervisor

    Only for registered members

    We are looking for Supervisors to join our team in Brighton. As a Supervisor you will support the Manager in the day-to-day management of the business and lead by example to deliver outstanding guest hospitality. · ...

    Brighton

    1 week ago

  • Work in company

    Night Kitchen Team Member

    Only for registered members

    We are looking for an experienced Night Kitchen Team Members who are passionate about preparing delicious products and delivering great customer service as part of a team. · ...

    Brighton BN ZA

    1 month ago

  • Work in company

    Hotel Kitchen

    Only for registered members

    +Job summary · Join our team at Premier Inn Brighton City Centre · (North Street) as a Kitchen Team Member, · cooking up tasty meals for our well rested · Premier Inn guests. · +We believe that everyone is unique and there should be no barriers to entry and no limits to ambition ...

    Brighton

    3 weeks ago

  • Work in company

    Nights - Team Member

    Only for registered members

    We are recruiting for Nights Team Members at Premier Inn Brighton City Centre (North Street) · Join our team and look after our hotel and guests overnight. · Bring your problem-solving skills and health and safety knowledge. · ...

    Brighton

    1 month ago

  • Work in company

    Optical Call Centre Assistant

    Only for registered members

    We are looking for an Optical Call Centre Assistant to join our team at Specsavers in Brighton. As a key member of our customer service team, you will be responsible for handling customer queries and providing exceptional support to our customers. · Previous experience in a fast- ...

    Brighton, England

    3 weeks ago

  • Work in company

    Trainee Optical Assistant

    Only for registered members

    We are looking for a caring individual to start their career as an Optical Assistant. The role involves welcoming customers into store and providing exceptional service. · welcoming customers into store · booking in eye tests · pre-screening patients · ...

    Brighton, England

    2 weeks ago

  • Work in company

    Optical Assistant Apprentice

    Only for registered members

    We are looking for a caring individual to join our team as an Optical Assistant Apprentice. You will be working in a fast-paced environment, providing excellent customer service and learning the skills necessary to succeed in the optical industry. · ...

    Brighton, England

    1 month ago

  • Work in company

    Optical Call Centre Assistant

    Only for registered members

    As an Optical Call Centre Assistant at Specsavers, you'll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appoint ...

    Brighton

    3 weeks ago

  • Work in company

    Trainee Optical Assistant

    Only for registered members

    Trainee Optical Assistant role available at Specsavers in Brighton. · ...

    Brighton

    2 weeks ago

  • Work in company

    Optical Assistant Apprentice

    Only for registered members

    We are looking for a caring individual to start their career in an Optics environment. As an Optical Assistant Apprentice, you will work with our experienced team to deliver exceptional eye and hearing care. You will be responsible for welcoming customers into store, booking in e ...

    Brighton

    2 weeks ago

  • Work in company

    Customer Service Apprentice

    Only for registered members

    +As a Customer Service Apprentice at Specsavers, you'll be the friendly face at the heart of our stores, working among a team of experienced professionals to deliver unmatched customer service every single day. · +£10.23 per hour · 37.5 hours per week (may include weekend working ...

    Brighton, England

    1 month ago

  • Work in company

    Customer Service Apprentice

    Only for registered members

    As a Customer Service Apprentice at Specsavers, you'll be the friendly face at the heart of our stores, working among a team of experienced professionals to deliver unmatched customer service every single day. · ...

    Brighton

    1 month ago

  • Work in company

    Deputy Manager

    Only for registered members

    We are on the lookout for a driven Deputy Manager who can inspire and empower their team to create outstanding guest experiences at Be At One. · ...

    Brighton BN EG

    3 weeks ago

  • Work in company

    Part Time Gallery Consultant

    Only for registered members

    We are seeking a part-time Gallery Consultant to develop strong client relationships and join our team. · Sales: Discuss artwork on show and manage client expectations. · Operations: Greet visitors, keep visitor figures record. · ...

    Brighton BN UJ Part time

    1 month ago

  • Work in company

    Optical Call Centre Assistant

    Only for registered members

    Join a friendly and supportive group in our Specsavers store in Brighton as an Optical Call Centre Assistant. · ...

    Brighton and Hove BN

    3 weeks ago

  • Work in company

    Financial Accountant Co-Op

    Only for registered members

    We are seeking a Financial Accountant Co-op to join our team. The successful candidate will be responsible for applying monthly rental payments, preparing monthly bank reconciliations and creating and uploading month-end accrual journal entries to MRI. · Enrolled in a university- ...

    Hove

    1 week ago

  • Work in company

    Diet Technician, Part-time

    Only for registered members

    Responsible for assisting the Dietitian in the provision of nutrition services to a broad patient population. · -High School Diploma or Equivalent required-Associate's Degree Dietetics preferredDietetic technician experience with multiple patient populations 1-2 years preferred-G ...

    Roedean $18.22 - $26.06 (USD) Part time

    4 weeks ago

  • Work in company

    Diet Technician, Per Diem

    Only for registered members

    The Diet Technician is responsible for assisting the Dietitian in providing nutrition services to patients. This includes assessing nutritional needs, interviewing patients to identify food preferences and allergies, conducting meal rounds and diet restriction monitoring. · -Assi ...

    Roedean $18.58 - $26.58 (USD) PER_DIEM

    3 weeks ago

  • Work in company

    Clinical Social Worker

    Only for registered members

    The Clinical Social Worker I collaborates with other professionals to evaluate patientsmedical or physical condition and to assess client needs as part of the interdisciplinary team. They work collaboratively with all healthcare team members to develop and implement treatment pla ...

    Roedean $56,992 - $82,992 (USD) Full time

    1 month ago

  • Work in company

    Diet Technician, Per Diem

    Only for registered members

    The diet technician assists the dietitian in providing nutrition services to patients.Responsible for assisting the Dietitian in the provision of nutrition services to a broad patient population. · ...

    Roedean $18.22 - $26.06 (USD) PER_DIEM

    4 weeks ago

  • Work in company

    Phlebotomist, per diem

    Only for registered members

    Responsible for collecting and processing blood specimens from patients for laboratory testing. · ...

    Roedean $18.22 - $26.06 (USD) PER_DIEM

    1 month ago

Jobs
>
Brighton