Technical Service Advisor - Swindon, United Kingdom - Harwoods Group

Harwoods Group
Harwoods Group
Verified Company
Swindon, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Harwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, MAN, McLaren, and most recent addition, Volvo.

We have a total of 30 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive third generation family owned business. In 2020 our turnover was over £600m and we now employ over 1000 valued members of staff. We rank #6 in the Sunday Times 'Top Track 250', which league tables the UK's private companies with a turnover of
Our vision is to 'create memorable experiences'.

In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company.

We feel it is equally important that our staff are well supported and can deliver these experiences working as one cohesive team.

With 98% of staff scoring positively when asked 'I am fully committed to doing my best for the company", we are a safe bet for a job and a career


Job Purpose:
To ensure that maximum utilisation of the workshop and customer satisfaction is

achieved. To invoice Workshop Sales.


Responsibilities:


  • To plan the forward capacity to the workshop
  • To canvass for and accept bookings for the workshop in order to fill available capacity
  • To correctly interpret customer or internal instructions and complete job cards/repair orders
etc

  • To promote additional workshop services/repairs where applicable
  • Build rapport with all levels of staff and customers
  • To monitor all work to ensure that it is completed by the times required and to report any
likely delays to the customer to seek, record and communicate authority for any extra work

required or parts to be ordered or fitted

  • Adhere to and promote CSI and UTP to customers and 5S programme
  • To ensure that work done, parts and consumables used and tests carried out are accurately
recorded on the job card/repair order. To cost the work and raise invoices

  • To order parts from the Parts Department and to order subcontract work
  • To account for all cash, cheques etc received and to ensure that all work done and parts
used are charged to appropriate accounts

  • To provide times, hours sold, statistics and budgetary information
  • To provide information, maintain records and carry out all duties in an accurate, efficient and
timely manner.

  • To undertake such other tasks as may reasonably be required
  • To enhance the image and reputation of the company whilst supporting its commercial
interests

  • To comply with good health and safety practice, all statutory requirements, company policies
and standard procedures


Required competencies:

  • Technical knowledge
  • Excellent telephone manner
  • Excellent organisational and administration skills
  • Proactive approach to work
  • Able to work to deadlines
  • Problem solving skills
  • Analytical skills including working with statistical and costing information
  • Ability to work in a fast pace environment and multitask
  • Work on own initiative and as a team player.

Job Types:
Full-time, Permanent


Salary:
£26,000.00 per year


Benefits:


  • Referral programme

Flexible Language Requirement:

  • English not required

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Swindon, SN5 8YU: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 1 year (preferred)


Work Location:
One location
More jobs from Harwoods Group
See all jobs of Harwoods Group