Service Desk Advisor - Stoke-on-Trent
1 week ago

Job summary
The RoleAnswer all incoming calls and email promptly, confidently and professionally in accordance to call handling and quality targets.
To action reactive requests from our client base and log all requests on our in-house computer system.
To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.
To be proactive in chasing job closures for client sites and to close down reactive requests that have been completed by our internal resources and sub-contractors.
Qualifications
A minimum of one year experience working in a help desk environment is desirable. Working experience in a customer focused setting is essential.Job description
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