Customer Support Officer - Newton Abbot, United Kingdom - Teignbridge District Council

Teignbridge District Council

Verified Company

Newton Abbot, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Officer
Permanent Contract

£22,366 - £26,421 per annum

37 hours per week

We are more than just a customer service - we support our communities by helping people access council services, understand their entitlements, and help safeguard vulnerable members of our communities, identifying when they need additional support.

We are a vital key worker service.

You will be part of a team representing the front face of Teignbridge District Council, dealing with all routine telephone enquires using a variety of digital systems.

attempting to resolve all queries at first point of contact, retaining ownership of the query through to completion.

At all times your focus will be to ensure our customers are given the best service possible.

We're a values-based organisation all working together to achieve our vision of "Making Teignbridge a healthy and desirable place where people want to live, work and visit".

We do this by taking personal ownership for the quality of the work we do, the quality of the relationships we develop and for driving improvements in our services.

We can offer the following:

A generous flexi scheme with up to 2 days flexi per month that can be taken.
Hybrid working with 50 percent hours that can be worked from home.
A refurbished zero carbon emissions office space.
Local Government Pension Scheme.
Generous annual leave and wellbeing package.
Discounted gym membership at Teignbridge District Council Leisure Centres.
Opportunities for career development and learning opportunities.

We would love for you to have:

Good level of literacy and numeracy (equivalent to GCSE English and Maths Grade C or above/Grade 4 above).
Experience in delivering frontline customer service in an inbound telephonybased contact centre.
Experience of working as part of a team, where customer care is a key factor.
The ability to communicate effectively with customers, colleagues, and council officers with clarity both verbally and in writing.
The ability to work on own initiative with consistent accuracy and attention to detail.
The skills to deal with distressed, irate, and upset members of the public in a sympathetic and tactful manner.
The drive to learn and use IT systems effectively to gather, store and process information accurately.
The skills to multitask including recording customer interactions via computerised systems whilst conversing with the customer.
The skills to influence and empower customers to try new behaviours and acquire digital skills.
Take time to create effective working relationships.

It is vital to read the job description and person specification for this role - it will help you to understand whether your knowledge, skills and experience match the job requirements. In your supporting statement please tell us how you meet each of the essential criteria we ask for in the person specification.

Interview Date:
Thursday 25th & Friday 26th April 2024

Job Types:
Full-time, Permanent

Pay:
£22,366.00-£26,421.00 per year

Benefits: