Trainee Customer Service Representative - Coventry, United Kingdom - 360 Resourcing Solutions

360 Resourcing Solutions
360 Resourcing Solutions
Verified Company
Coventry, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Trainee Customer Service Representative

Coventry Hours - Office Based

£10.13ph (£19,760 Annum)


We are currently looking for a
Trainee Customer Service Representative to join our team in
Coventry. You will join us on a full time, permanent basis, and in return, you will receive a competitive rate of
£10.13
per hour, plus great benefits and progression opportunities with immediate start dates available.

,


As well as a competitive salary, a fast-paced, fun working environment and amazing progression opportunities across the business, this role comes with the following benefits;

  • Peoples pension scheme
  • Limited free onsite parking
  • Onsite canteen
  • Medicash plan (on completion of 6 months of service)
  • Vitality Healthcare (On completion of 6 months of service)
  • Cycle to work scheme (on completion of 6 months of service)
  • Free tea and coffee

About the Trainee Customer Service Representative role:
As our
Trainee Customer Service Representative, your main responsibilities will be as follows:

  • Taking inbound calls to assist customers with their queries
  • Providing excellent customer service at all times
  • Building and maintaining friendly and professional relationships with customers
  • Processing debit card payments
  • Complaint handling, including resolving and logging complaints as well as escalating to the appropriate teams where necessary
  • Keeping up to date with policy changes through the use of internal systems and training
  • Raising potential problems with management and the appropriate teams
  • Working with other internal teams to provide a streamlined experience for customers
  • Upholding the company's reputation at all times

Our ideal Trainee Customer Service Representative will have:

  • Excellent listening skills
  • Polite and clear verbal communication skills
  • Good IT and Computer skills
  • An enthusiastic work ethic
  • The ability to work as part of a team
  • A positive approach to the working environment
  • The ability to adapt to different situations
  • Good time management

Hours of work: 37.5 hours per week between (Rotational 8:00-20:00). Occasional weekend work.

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click
APPLY now to become our next **Trainee Customer Service Representative
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