Information Assistant X3 - Plymouth, United Kingdom - Plymouth University

Plymouth University

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working under the direction of the Service Operations Manager, you will provide routine administrative activities to assist in the delivery of a customer focused, cost effective and efficient Library and Digital Support (LDS) service.

Information Assistants work primarily across LDS services providing front line reception, security, information and enquiry services, and supporting the management of learning spaces and resources.

Outside of core hours, phone calls to the University's IT Service Desk are also redirected to the library for resolution or referral.

Individuals may be required to move between LDS operational areas and functions as required by the demands of the service, and this will provide opportunities to develop knowledge, skills and experience.

We are the 'face of the service,' it is important to our customers that staff are knowledgeable, competent, and deliver excellent customer service.

With that in mind excellent interpersonal, verbal communication and customer-care skills as well as significant experience of troubleshooting and responding to a wide variety of enquiries is essential.

Enquiries may cover but are not limited to supporting the following areas:

Building access
Directional enquiries
Library membership
Printing, copying and resource access
Equipment support
Assistive technology support
User account management (Library or IT)
Effective and efficient fault reporting using Sunrise ITSM

We are also responsible for learning spaces, ensuring a high quality customer experience accessible by all user groups as well as the health & safety of staff and users within these spaces, including the security of stock and equipment.

Information Assistants ensure library stock is made accessible to users by the timely shelving of items, by maintaining items in the correct sequence and by monitoring shelf occupancy to make best use of available space.

The confidence to work unsupervised/use own initiative will be expected.

You must be an excellent team player with the flexibility to cover evening and weekend shifts on a rota basis.

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

Interviews are likely to take place on Wednesday 29 March 2023 and you will be notified if you have been shortlisted or not.

These are part-time positions, working on a rolling 3 days on, 3 days off pattern. The positions are 0800 to 1400 or 1400 to 2000 on a permanent basis.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work.

To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+