Senior Partner Account Manager - London - Trust Payments

Description

Join to apply for the Senior Partner Account Manager role at Trust Payments

Join to apply for the Senior Partner Account Manager role at Trust Payments

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success

Find out more at m

Trust Payments has an exciting opportunity for a Senior Partner Account Manager to join their team.

Location: Hybrid – London, UK

Salary: Competitive + Benefits

How will you make an impact in this role?

The Role:

The Senior Partner Account Manager at Trust Payments serves as a key commercial role responsible for developing, nurturing, and expanding relationships with important partners across our ecosystem. This position functions as the essential connection between Trust Payments and our partner network, driving mutual growth and commercial success through effective relationship management and strategic business planning. The role requires strong commercial understanding, strategic thinking, and relationship-building skills to identify and capitalise on revenue opportunities whilst ensuring partners receive maximum value from our collaboration.

The Senior Partner Account Manager will be responsible for the entire partner lifecycle—from onboarding and development to optimisation and growth—requiring a proactive approach to account management that anticipates market shifts and evolving partner needs. This individual will develop comprehensive, data-driven account plans that align with both Trust Payments' commercial objectives and our partners' business goals, ensuring sustainable, long-term partnerships that drive significant revenue contributions. The role requires balancing short-term commercial targets with long-term strategic relationship development, involving both tactical execution and strategic planning.

As a trusted advisor to our partners and an internal advocate for their needs, the Senior Partner Account Manager should demonstrate solid understanding of the payments industry, competitive landscape, and emerging technologies to position Trust Payments as the partner of choice in an evolving fintech ecosystem. Success in this role will be measured by revenue generation, partner satisfaction, relationship longevity, and the strategic value delivered to both Trust Payments and our partner network.

What We Expect of You, Day To Day:

Commercial Management

• Manage a portfolio of strategic partners, serving as their primary point of contact within Trust Payments
• Develop and execute account plans to achieve revenue targets and growth objectives
• Identify and pursue cross-selling and upselling opportunities within the partner ecosystem
• Monitor and report on key performance indicators including revenue, partner satisfaction, and market penetration
• Negotiate commercial terms and contracts to ensure mutual benefit and profitability
• Forecast and track partner revenue contributions
• Analyse partner performance data to identify trends and opportunities for growth

Strategic Account Planning

• Create comprehensive account plans with clear objectives, strategies, and timelines
• Conduct regular strategic reviews with partners to align on business goals and identify new opportunities
• Map partner ecosystems to identify key stakeholders, decision-makers, and influencers
• Anticipate market trends and evolving partner needs to position Trust Payments' solutions effectively
• Develop long-term strategic roadmaps for each partner relationship
• Identify and address potential risks to partner relationships and revenue streams
• Collaborate with product teams to align development roadmaps with partner requirements
• Benchmark partner performance against industry standards

Relationship Management

• Build and maintain strong, trusted relationships with partners at multiple levels
• Serve as the voice of the partner within Trust Payments, advocating for their needs
• Facilitate effective communication between partners and internal teams
• Resolve partner issues promptly and effectively
• Conduct regular business reviews with partners to ensure alignment and satisfaction
• Organise and lead partner meetings, workshops, and strategic planning sessions
• Stay informed about industry trends, competitive landscape, and regulatory changes
• Provide insights on market conditions and partner feedback to inform product development
• Monitor competitor activities within partner accounts and develop strategies to maintain competitive advantage
• Share relevant market intelligence with partners to support their success
• Represent Trust Payments at industry events and partner conferences
• Work closely with sales, marketing, product, and technical teams to deliver comprehensive partner solutions
• Coordinate internal resources to support partner initiatives and resolve issues
• Share insights and learnings with the wider account management team
• Contribute to the development of partner programme strategies and frameworks

Qualifications:

• Experience in partner/account management within fintech, payments, or related industries
• Track record of meeting or achieving commercial targets
• Understanding of payment technologies, solutions, and industry trends
• Strong relationship-building and negotiation skills
• Strategic thinking and planning abilities
• Commercial understanding and financial literacy
• Strong communication and presentation skills
• Ability to influence at all levels of an organisation
• Experience with strategic account planning methodologies
• Knowledge of the payments ecosystem in the UK, Europe, and/or global markets
• Understanding of merchant acquiring, payment processing, and related services
• Experience with CRM systems and account planning tools

Success Metrics

• Achievement of revenue targets and growth objectives
• Partner satisfaction and retention rates
• Expansion of partner relationships (increased product adoption)
• Quality and execution of strategic account plans
• Contribution to company's overall commercial success
• This role suits an adaptable individual who can balance day-to-day relationship management with strategic planning to drive long-term commercial success for both Trust Payments and our valued partners.

Additional Information:

Trust Payments is an Equal Opportunities Employer

We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn't work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

If you require reasonable adjustments to be made to enable you to apply for a role with us, or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.

Get a glimpse into the exciting world of Trust Payments through:

• Our LinkedIn Life Pages

Next Steps:

Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you

To submit your resume for this opportunity, please complete the application form and click 'Submit Application' now.

Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.

We offer comprehensive benefits to support our team members and their families' well-being.

Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth
• Flexible work arrangements tailored to role requirements and business needs
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
• Robust compensation package, including pension scheme, healthcare plans, and life assurance
• Regular corporate events fostering team cohesion and company culture
• Diverse company culture and global working environment
• Continuous professional development and career advancement opportunities

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To submit your CV for this opportunity, please complete the application form and click 'Submit Application' now.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Marketing

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