Team Support Lead - Edinburgh, United Kingdom - Shoosmiths

Shoosmiths

Verified Company

Edinburgh, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team.

An innovative practice and the first top 50 law firm to achieve "Platinum Standard" Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.

The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance makes Shoosmiths a fantastic place to work.

The roleThe role of Litigation Support Team Lead focusses on the internal management responsibilities in supervising and managing a team of Admin Assistants. The Litigation Support Team Lead will assist the wider Dispute Resolution & Litigation team in ensuring that team objectives and KPIs are met by providing efficient administrative support by leading, encouraging and motivating the departments Admin Support Team.

The role is likely to have some basic client responsibilities at an operational support level.

Your role may involve a combination of the following technical and/or supervisory responsibilities:

Main responsibilitiesSupervison
To lead and manage a team of Admin Assistants, ensuring internal and client KPIs are met to high standard
Assist the Team Managers in undertaking audits, providing supervision, 121s and PDRs as appropriate
Review your team structure and environment to maximise efficiencies
Identify and delivery appropriate training to team members
Assisting the Team Managers with client requests and queries
Day to day supervision of team members
Manage workloads for the team, including telephony
Assist in the production and submission of management information internally and to clients
Review recruitment requirements and undertake the recruitment process as appropriate
Deal with first stage performance and disciplinary issues within the Admin Support Team

General responsibilities

Supporting the Team Managers and senior managers in providing litigaiton services
To be familiar with and follow the Unit's policies, procedures and processes
Comply with all of the firm's policies and all regulatory requirements
Control and manage your workload effectively and efficiently using the relevant case management systems and IS resources and processes appropriately
Be responsible and accountable for your workload including meeting internal and client SLA requirements
Recognise any potential issues in cases and refer these appropriately
Attend and complete any training in a timely manner
Attend internal and external meetings as required and assist in implementing changes to any Unit procedures.
Liaise with other internal teams as appropriate
Assist the Unit in achieving financial targets, other KPIs, management information and meeting budgets.
Support the Unit with marketing initiatives when required and collating management information.
Assisting the department with any other administrative tasks as directed by your line manager.
Skills and qualificationsYou will need the following skills and experience:
IT literate with experience of using Word, Excel and the internet
Good written, numeracy and oral communication skills
Accuracy and attention to detail
Ability to prioritise, be organised and efficient
Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance
Able to integrate within a team and able to work on your own initiative
Friendly and helpful approach
Confidence to challenge current practices and processes and influence senior management

Performance Standard

Act at all times in accordance with the DevelopABLE criteria
Lead by example
Treat your colleagues, clients and their customers and third parties with respect
Equal opportunitiesOur approach to our people is underpinned by our approach to diversity, inclusion and well being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.

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