Customer Support Executive - Leeds, United Kingdom - learndirect i-to-i

Description

i-to-i TEFL is one of the longest standing TEFL course providers (Teaching English as a Foreign Language) and we've been in operation since 1994. We offer online and practical TEFL courses, short-term teaching internships overseas, and TEFL jobs worldwide. We are focused on offering great products and service to our customers and have a small but very dedicated Operations and Customer Support team who make that possible. i-to-i are part of the
learndirect Group, based in Leeds.


About the Role
Your main focus will be to provide the Customer Support backbone for our business. We are a small team so willingness to get involved with all areas of our operations is essential.

We're looking for someone who loves helping customers; talking to them, identifying their needs and working with them to provide them with solutions as quickly as possible.

Ideally you will be someone with a wealth of experience in customer service, particularly calling them to handle their queries and the passion to give great customer support, no matter what.

Courses

• Providing excellent customer support through phone calls and tickets to address customer needs personally. In addition, identifying other requirements and product options
• Handling enquiries on our courses by responding to incoming tickets and phone enquiries including; technical problems, certificate queries, extensions, passing to correct team
• Processing course certificates and liaison with printers/couriers
• Recording accurate records of customers, transactions and contact
• To assist with credit control of customers paying in installments

Internships & Trips

• Providing a personal service to interns with general inquiries
• Liaise with partners overseas and signposting interns to them
• To assist with credit control for all interns based on travel date
• To ensure the accurate maintenance of all customer records

Jobs

• Assistance with jobs advice as required working with individual to signpost them to the jobs board or pointing them in the right direction

Experience

• At least 2years of experience working in a customer service environment
• Strong administrative skills
• Proven experience of solving customer queries and issues
• Experience working in a small business environment preferable
• Proven experience of using Excel, Word, Outlook and customer databases
• Strong written English
• Ability to multitask and follow procedures to work effectively

Values

• Solution focused, cando attitude
• Fastpaced
• Positive mindset
• High personal standards
• High level of attention to detail

Why work with us?

• Complete a course of your choice after your probation period
• Excellent holiday allowance plus bank holidays to include one extra day's holiday for your birthday / appreciation day

- £50 Amazon thank you Voucher for your birthday

• Company pension scheme
• Employee Assistance Programme
• Perkbox Corporate Perks
• Refer a friend scheme
• Inclusive culture and positive working environment
• Staff social events

We are an equal opportunity employer, always looking for the right talent based on merit for every position.
learndirect believes passionately in including all employees equally in the
learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.


Salary:
£21,000.00-£23,000.00 per year


Schedule:

• Day shift
• Monday to Friday

Work Location:
One location