Night Concierge - Derby, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Night Concierge & Security Assistant

Permanent Role
Full Time 37.5
Based in Derby
Salary £21,255
Working Pattern - 7 day night rota

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

The difference you'll make
The Concierge and Security Assistant will work across a defined geographical area delivering a high-quality service to Riverside Customers. The shift pattern consists of four set shifts every week, Thursday, Friday, Saturday and Sunday nights.

So, who are you?
You have an experience of working in a customer focused environment, ideally in this role you will undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service, also to ensure that all data is compliant with legislation and policies relating to data quality

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Accountabilities or "What You Have to Do"

Act as an initial point of reference on the phone, or in a Reception area as required.
Implementing night security systems, ensuring overall safety and security of the scheme
Responds to faults as discovered.
Monitor access to schemes and visitors.
Meeting the requirements of health and safety policies and practices.
Reporting incidents and antisocial behaviour.
Carry out domestic tasks (cleaning communal areas) to a high standard.
Effective recording of information.
Implementing policies and procedures to ensure effective service delivery.
Advises management promptly of any signs of problems or concerns about a client.
Reporting repairs to maintenance contractors by using appropriate systems.
Ensure culture and diversity issues for the clients are considered at all times, and report any forms of discrimination.
Promote and encourage a high level of client involvement, consultation and communication.
To understand your role in the organisation and to be accountable for your contribution to maximise profitability
To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
To understand that your efforts will be client led.
To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
Working within a multidisciplinary team of housing and support staff, and meeting the requirements of a rota system.
Actively involved in team meetings, training events and attending regular supervisions, during the day as appropriate.
Adhering to equality and diversity policies in all aspects of service delivery.
Ensuring effective exchanges of information with team members and day staff.
To provide a high quality, customerorientated service championing

- "Riverside Service Style" practices

Constantly review work outputs, setting improvement targets and appraising individual performance
Participate in the work of the Divisional team, encouraging innovation
Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
To ensure compliance with Riverside's Equality and Diversity policy, in respect of employment and service delivery.
Ensure that all data is compliant with legislation and policies relating to data quality
To actively promote Riverside locally.
Any other relevant duties as required by the designated manager.
To ensure compliance with Riverside's safeguarding policies and procedures in every aspect of service delivery.

Knowledge, Skills and Experience

Essential
Experience of working in a customer focused environment
To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.

Additional Information