Logistics & Distribution - Customer Service Team - Wakefield, United Kingdom - Menzies Distribution

Menzies Distribution

Verified Company

Wakefield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Logistics & Distribution - Customer Service Team Administrator

Menzies Distribution are currently looking for a Logistics & Distribution Customer Service Team Administrator to join our busy team based in our Wakefield.

The Customer Service Team acts as the liaison between the customer and the Warehouse and Transport.

They act as the first point of contact for the customer and resolve any problems or concerns with the receiving and storing, moving and distribution of supplies, stock, and materials to and/or from the warehouse.

Projects a positive and professional image always, assisting customers promptly and conducting all business in a friendly, courteous, and knowledgeable manner.

Please note we are looking for someone with a minimum of 1 years experience in the Transport Industry

The Details:

Shift Pattern: Monday to Friday
Salary: £25,302.12k Per Annum
28 Days Annual Leave inclusive of bank holidays
Monthly Pay
Parking Onsite

Key Duties and Accountabilities (Will include but not be limited to)

Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
Maintain a harmonised people and customer focused teamworking environment always seeking opportunity to improve the customer's experience.
Maintain and expand a proactive relationship with existing customers and suppliers.
Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
Ensuring that customer requirements are administered in a timely controlled and recorded manner.
Support and develop the process of Continuous Improvement, challenging working conditions, systems, and behaviours to increase performance and employee satisfaction.
Enter accurate data on to all internal systems and reports.
Maintain data security and integrity in line with Business needs.
Creation of customer KPI reports
Collation of accurate data to create customer invoices.
Maintain a safe working environment that complies with all aspects of the company's H&S Policy

Key Experience and Qualifications:

Good communication skills are essential with the ability to express empathy with customers
Excellent written and verbal skills are essential.
Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
Familiar with Microsoft Word, Excel and Powerpoint

Technical skills and behavioural competencies

Good spoken and written communication skills
Strong analytical and numeracy skills
Good level of financial understanding
Confidence, tact and a persuasive manner
Good organizational and time management skills
Good 'people skills' for working with a range of colleagues and customers.
A professional manner
Develop a level of trust and support with all colleagues to ensure conflict situations do not arise

Additional Benefits:

Pension Scheme
Cycle2Work scheme
Employee Assistance Program

SPIRIT Awards

Peer to Peer recognition

INCLUSION
Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued.

We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work.

And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.