Junior Membership Customer Service - Fleet, United Kingdom - British Institute of Innkeeping

British Institute of Innkeeping

Verified Company

Fleet, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

If you are just out of college or university and looking to work with a small fun team, then join the BII.

This position is working alongside the team to provide customer service to all those in the pub trade. Often taking part in team building days across the year, getting to know the team, lots of activities and having your voice and opinions heard

Why work with the BII?
The BII are a charity and membership organisation that supports pubs.

We are a small but perfectly formed team, supporting over 10,000 licensees and pub sector professionals as they run pubs at the heart of their communities across the UK.

We are looking for enthusiastic member to join our team, no experience required.

We offer private medical and dental insurance, 28 days a year holiday (plus Bank Holidays) and a flexible work environment with up to 2 days a week working from home and the rest of the week coming together as a team in our Fleet offices.

Working at the BII, you are at the heart of the pub sector, championing the great work licensees do and supporting independent businesses as they run their pubs & bars.

We are a growing organisation and want to add to our positive, caring and fun-loving team - are you the right person to help us as we grow?

KEY RESPONSIBILITIES

On Boarding New Members:

As part of the Membership team; ensure all new members are loaded to the CRM system correctly and in a timely manner
Answer inbound calls from prospective members and covert these into paying memberships
Work as part of the team on large lists of new members and ensure all new members are loaded to the CRM

Retention of current Members:

Retention of members by providing a first in class membership service and point of contact to our existing members by various communication channels
Make retention calls to current BII members ensuring this is completed at the set points in their membership, ensuring that they understand and are making the use of the BII benefits
Make outbound calls to members for any aspect of membership retention or data integrity purposes.
Occasionally you may be asked to make outbound calls to members who are in payment arrears with the aim to retain membership
Work as a team to ensure all retention calls are made to members and all data is collected

CRM:

Ensure the CRM system is kept up to date at all times, checking when making calls to members that the data stored is correct
Ensure that there are no errors on the CRM system using the error reports within the system
Produce CRM reports that will aid the Membership team as well as other BII departments

General Membership Team:

Post membership certificates and other materials as and when required
Other general administrative duties as and when required
Attend BII events and roadshows where company partners and suppliers are involved with aim of growing and maintaining relationships.
Any other duties deemed reasonable to assist the Head of Partnerships in the smooth running of the department.

PERSON SPECIFICATION:

No previous customer service experience required
Confident, outgoing and able to work as part of a team to achieve one united goal

Skills, Abilities and Knowledge:

Excellent organisational and administrative skills
Proactive, positive and used to working without daily supervision, selfmotivated
Confident telephone manner you will be trained
Innovative; able to recommend business process improvements
A team player; flexible in work attitude and duties
Some knowledge of Microsoft Office particularly Excel, Word and Outlook