Appointments Officer - Ascot, United Kingdom - Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust
Frimley Health NHS Foundation Trust
Verified Company
Ascot, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The post holder will be responsible for booking outpatient appointments over the Trust sites.

They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems.

The post holder will assist with meeting Trust targets.

The post holder will be required to offer very high customer service skills for patients and both internal and external staff in an extremely fast paced environment.


  • To ensure all phone calls are dealt with in a professional and timely manner
  • To ensure all patients and visitors are treated with dignity, respect and empathy
  • To deal with patients in a polite and respectful manner
  • To support the Trust in delivering NHS targets
  • To respond in a timely fashion to all administrative duties within the team
  • To support the implementation of all new IT systems
  • Assist and be proactive in all modernisation projects
  • To be multiskilled in your working role
  • To ensure strict confidentiality is maintained at all times
  • To ensure demographics and daytime contact numbers are obtained
  • To liaise with the team leader to provide a high quality empathetic service
  • To adhere to the Trust values of being committed to excellence, working together and facing the future
  • To attend specialty meetings for your lead specialty
  • To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal
There's never been a more exciting time to build your career at Frimley Health, one of the country's largest and most respected trusts

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement.

We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.


We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site.

The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.


We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients.

Our new EPR - Epic - went live in June and we are already beginning to reap the benefits of this ambitious investment.


Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other.


If you have a passion for clinical excellence, patient care and your own career development, you'll feel at home at Frimley Health.


This job description is an indication of the type and range of tasks that are expected of the post holder, and other duties may be required, in line with the role and the banding.

It will be reviewed and amended from time to time in consultation with the post holder to take account of changing organisational need.

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