Housing Advisor - East London, United Kingdom - TEMP A STOR LIMITED

TEMP A STOR LIMITED

Verified Company

East London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MAIN PURPOSE OF THE JOB

To provide comprehensive advice and guidance to private sector tenants, RSL tenants and leaseholders directed at resolving landlord disputes, disrepair issues, rent problems, security of tenure issues and service charge issues.
Expressly protecting occupancy rights and preventing homelessness.
To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options
To ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved
To ensure excellent customer service standards are maintained for all client groups and contribute to year on year improvement of those standards

DUTIES & RESPONSIBILITIES

To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options.
Completion of Needs Assessment and Personalised Housing Plans and issuing Section 148 notices and correspondence in line with Homelessness Reduction Act 2017.
To advise on all matters relating to landlord and tenant disputes and to negotiate with landlords to prevent homelessness and provide practical assistance to help customers remain in their accommodation or move to alternative accommodation thereby preventing homelessness
To provide good quality advice, information and assistance through face to face interviews, home visits, by telephone and by correspondence within a casework based customer care framework, ensuring all deadlines are met and appropriate referrals are made to other agencies to properly progress the case.

Knowledge

A detailed understanding of

the law in relation to:

Assured Shorthold tenancies;

Assured tenancies;
Rent Act tenancies; Excluded & non-excluded

tenancies;
Sub-tenancies and

licences;

Including:

How they are created; The security of tenure they provide;

Rights to repairs;
Protection from harassment and unlawful eviction; How possession may be recovered;
Notices to be served; Deposit protection where applicable; and

Rules in relation to the terms of the tenancy.

Homelessness Reduction

Job Types:
Full-time, Temp to perm

Contract length: 8 months

Salary:
From £22.00 per hour

Experience:

- housing advisor: 4 years (required)

Shorthold tenancies;: 4 years (required)
Homelessness: 4 years (required)

Work Location:
One location

Reference ID:
RQ907409