Apprentice Customer Service/ Box Office Assistant - Darlington, United Kingdom - Darlington Borough Council

Darlington Borough Council
Darlington Borough Council
Verified Company
Darlington, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Overview:


Darlington Hippodrome are looking for an Apprentice Customer Service Assistant to work as part of the Box Office team, providing an efficient & welcoming service to customers at the Hippodrome.

They would also make & generate ticket sales & other related products. They will be expected to be punctual, reliable & willing to learn new skills.


Duties:


  • Facilitate the sale of tickets, gift vouchers, memberships, donations and supplementary items, using Spektrix, a cloudbased ticketing software.
  • Follow established procedures to ensure the security and confidentiality of cash, cheque, credit and debit card transactions and customer data.
  • Make outgoing calls to groups to chase payment for outstanding reservations.
  • Take responsibility for the attractive presentation of working areas, including a daily check and update displays of leaflets and posters.
  • Maintain the system for recording receipt and despatch of lost property.
  • Record and communicate customer feedback and pass any complaints to a senior member of staff.
  • Work across multiple box office sites; Hippodrome main box office, stage door, Hullabaloo and mobile box office.
  • Ensure that a high standard of customer service is delivered at all times.

Qualifications:


  • GCSE or equivalent English (Grade 4+ (C+)) Essential
  • GCSE or equivalent maths (Grade 4+ (C+)) Essential

Things to consider:


The training you will be getting
Training will be provided to achieve the following qualifications:

  • Level 2 Customer Service Practitioner Apprenticeship Standard
Training will take place periodically at our training centre (DL1 5PT).

Here you will learn the theory and practical elements of the course, gaining the knowledge and developing skills to complete the apprenticeship.


What to expect at the end of your apprenticeship

Successful completion of this apprenticeship could lead to:

Learner could progress to:

  • Level 3 Business Administrator Apprenticeship
  • Level 3 Team Leader Apprenticeship
  • Full time employment upon completion of apprenticeship

About the employer:

Darlington Hippodrome is a beautiful Edwardian theatre, rooted in the local community and is the jewel in Darlington's crown.

The Theatre offers a varied programme of the highest quality theatre, opera, comedy, music and dance touring nationally, as well as its much-loved annual family pantomime.

Darlington Hippodrome are searching for a dynamic individual who is looking towards a career in customer service or within the Arts Industry to join them as Apprentice Customer Services Assistant to become an integral part of the box office team.


Job Types:
Full-time, Apprenticeship


Pay:
£6.40 per hour

Expected hours: 37 per week


Work Location:
In person
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