Service Controller - Perth, United Kingdom - MattBurton Associates

MattBurton Associates

Verified Company

Perth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Full Job Description
This is an exciting opportunity for a Service Controller to join our team.

As a Service Controller, you'll play a part in keeping some of the UK's biggest brands on the road.

You will be responsible for building and maintaining customer and employee relations and help to ensure that the workshop achieves its financial, productivity, service, compliance and quality performance standards.

What you'll do

Ensure that the workshop operates in line with our safe systems of work, and all legislative and H&S processes are followed.
Assist with the management of KPI's including management of direct and indirect costs, productivity & compliance.
Support the continuous improvement of processes and operating practices within the department.
Help with workshop loading, insuring VOR is kept to a minimum and the workshop is running efficiently.
Build rapport, develop trust and respect from both internal and external customers.
Help with the management and control of all parts use within the workshop.
To undertake such duties as may be reasonably required for the effective operation of the Workshop.

What you've got

Experience of workshop service control and operational procedures and standards.
Experience working with or for major commercial vehicle manufacturers.
Excellent customer service skills.
Understanding of workshop operations.
Experience of Key Performance Indicators.
Excellent communication skills
Balances the day to day thinking and can assess the commercial implications.
Demonstrates commercial awareness.
IT literate.
Full UK Driving license.