Software Support Engineer - Sheffield, United Kingdom - Adria Solutions Ltd

Adria Solutions Ltd
Adria Solutions Ltd
Verified Company
Sheffield, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Software Support Engineer -Sheffield (hybrid) - £35K

Adria Solutions has an exciting opportunity for an experienced Software Support Engineer to join a well-established company with an international presence.

Our client is evolving their software product portfolio from on-premise to Hybrid, Cloud, and Mobilesolutions.

As part of this transition, our client needs to grow their technical support team to bring in additional skills and capacity to help with on-premise and cloud support.

This role will help progress our support team's knowledge and scope as we beginto support a growing number of customers using our Cloud services in addition to our market-leading on-promise solutions.


Joining the existing 3rd-line Customer Support Team, you will be primarily responsible for dealing with escalated software, hardware, and cloud support requests from engineering teams around the world.

As well as resolving technical issues, the role hasthe responsibility of delivering high-level technical and engineering information, updates, and best practice approaches to the global engineering teams.

Further to this, the post holder will identify and feedback on opportunities to help harmonise projectdelivery and improve the customer experience.


The Software Support Engineer will be required to:
Manage technical issues through clear communication with internal customers, fault reproduction, and fault resolution.

  • Provide timely, accurate technical support to the internal engineering base.
  • Handson reproduction of systems, environments, and configurations to aid in investigations, where required.
  • Maintain and develop the teams' local hardware support environment.
  • Liaise with Product Management to communicate and prioritise product issues that need development resources to fully resolve and remove future occurrences.
The Software Support Engineer will have the following qualifications and experience:

Experience working in a 2nd or 3rd-line technical support environment.

  • Proven experience in a desktop support/installation role, ideally within a development and engineering environment.
  • Proven history of strong hardware and software troubleshooting skills
  • Handson experience in troubleshooting Windowsbased operating systems, including Windows 10, Windows Server 2012, 2016 and 201
  • IT Networking of strong benefit (I.P. addressing, subnetting, routing, TCP, UDP, multicast)
  • Exposure to or familiarity with basic cloud/Azure services and architecture.


  • Database knowledge

  • IBM DB2 and MS SQL (as examples)
  • An understanding of virtualisation technologies such as Hyper-V including failover and replication processes

Benefits for the Software Support Engineer:

This is a great opportunity for a Development Support Engineer who strongly believes in team playing and is interested in continuous career development.

You'll be rewarded with an excellent benefits package including:


  • Flexible working
  • Hybrid working
  • Discounted gym membership
  • Loads of sports and social activities
Software Support Engineer
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