Service Advisor - Liverpool, United Kingdom - Georgesons

Georgesons
Georgesons
Verified Company
Liverpool, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Summary

Job description
A competent Service Advisor is at the forefront of every successful dealership.

Knowledgeable and passionate about customer service; we understand you are looking for your opportunity to work with an employer who truly appreciates what you have to offer.


What you will be doing

  • You will ensure the highest level of customer satisfaction and care at all times when meeting and greeting customers
  • Talking to customers about the services provided and what problems they are experiencing with their vehicle
  • Answering incoming telephone calls and scheduling service and repair appointments
  • Communicate to customers about the services being offered and to deal with customer service on an excellent level
  • Monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected
  • Ensuring vehicles go through the workshop efficiently to its time order
  • Documenting the repairs using the inhouse computer software package
  • Departmental administration and invoicing

What we expect from you
Excellent communication skills both face to face and over the phone

  • Strong organisational skills and excellent customer handling skills
  • Someone who is fully committed to customer satisfaction and ensuring the correct procedures are carried out
  • Able to manage significant workload both as part of a team and able to work on an individual basis
  • Ability to build a rapport with customers and interpret their needs and requirements
  • Automotive experience is not essential for this position

In return, this is what you can expect from us At Georgesons, we are absolutely committed to making sure our Colleagues have a great place to work, are excited and engaged in what they are doing and are rewarded for their achievements.

Our fantastic benefits package consists of:

  • A competitive salary
  • 28 days' holiday
  • Opportunities for personal and career development
  • Discounts on Vehicles and Servicing

Salary:
£23,000.00 per year plus bonus


Job Types:
Full-time, Permanent


Salary:
£25,000.00-£27,000.00 per year


Schedule:

  • Day shift

Experience:

- service advisor: 2 years (required)


Licence/Certification:

  • Driving Licence (required)

Work Location:
In person
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