Aftersales Advisor - Castle Donington, United Kingdom - Available Car Limited

Available Car Limited

Verified Company

Castle Donington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an aftersales advisor to join our team at Castle Donington, this is a varied role that requires dealing with many different departments within the business.

We are seeking a highly organised, customer service focussed professional with a keen eye for detail and naturally enthusiastic personality.

Our Benefits:

- £25,000 per annum

22 days holiday + bank holidays
Room for progression
Employee discount scheme
Long Service Awards
Enhanced Maternity and Paternity leave
Cycle to work scheme
Death in Service
Occupational Health
Corporate gym membership/discounts
Friendly team environment

About the role:

Work in a busy team reporting to the Aftersales Manager.
Assisting customers post sale who require help with their vehicle or products purchased.
Provide highlevel customer service to all our customers, both in a facetoface environment and online through various platforms.
Booking in jobs for our workshop daily ensuring accurate booking and record keeping.
Managing a fleet of courtesy cars to ensure they are available and ready for customers' appointments.
Meet and greet our customers for their appointments.
Confirm with the customer that all job cards are accurate, and an accurate vehicle condition video is undertaken.
Keeping customers updated on the progress of their repairs is pivotal to this role so you will be expected to manage time critical tasks.

About you:

Working in a busy team reporting to the Aftersales Manager, our Aftersales Advisors provide high-level customer service to all of our customers, both in a face-to-face environment and online through various platforms.

The main duties of this role will be to assist customers post sale who require help with their vehicle or products purchased.

Skills required:

Proficient in Microsoft packages and IT literate.
Wellorganised and proactive, with excellent written & verbal communication skills.
Previous experience in a customer facing environment is essential.
A flexible team player who is always ready to go the extra mile.

Hours:
Monday to Friday /Saturday in 3)

Pay:
£25,000 per annum

Job Types:
Full-time, Permanent

Pay:
£25,000.00 per year

Benefits: