Part-time Customer Success Lead - Norwich, United Kingdom - Big Sky Additions

Big Sky Additions
Big Sky Additions
Verified Company
Norwich, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description

Primary Role:
Assisting in the onboarding of new and existing customers

Hours:
Part-time - 25 hours per week


Salary:
£26,000 pro-rata FTE (£17,333)


Location:
Norwich City Centre, NR1


Company Overview:


We are a dynamic software development company empowering Small and Medium-sized businesses with invaluable insights derived from their accounting software.

With a decade of experience, we boast partnerships with industry-leading accounting platforms, Sage and Xero, operating primarily in the UK and Ireland.


Key Responsibilities:
As a Customer Success Lead, you will be responsible for:

  • Handling calls and logging support tickets from existing customers with queries (low volume).
  • Conducting product demos in response to inbound enquiries.
  • Monitoring and responding to Zendesk chat requests.
  • Collaborating with the team to maintain and create Zendesk support articles.
  • Participating in 23 inperson exhibitions annually.
  • Assisting in onboarding new signups who require additional support.
  • Conducting onboarding reviews with new customers and facilitating handovers to the Custom dashboard team as needed.
  • Logging deal information onto the ActiveCampaign CRM platform.
  • Collaborating with the Business Analyst/Marketing team to identify marketing actions for lead generation.
  • Providing online product demonstrations to prospects.
  • Conducting online meetings with customers and following up as required.

Essential Skills and Qualities:

  • Excellent interpersonal skills.
  • Strong team player mentality.
  • Proficiency in problemsolving.
  • Eagerness to learn and adapt to new technologies.
  • Interest in business operations and dynamics.
  • Confidence in communicating with business leaders and customers.
  • Enthusiasm for data and analytics.

Additional Skills and Qualities:

  • Interest in the transformative power of data analytics for businesses.
  • Meticulous attention to detail and accuracy.
  • Ability to thrive in a fastpaced environment and meet tight deadlines.


If you're ready to join a dynamic team driving business success through innovative technology solutions, please submit your CV ASAP.

We look forward to hearing from you


Job Types:
Part-time, Permanent


Salary:
£26,000.00 per year

Expected hours: 25 per week


Benefits:


  • Company pension
  • Onsite parking
  • Work from home

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in Norwich
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