Customer Contact Advisor - Towcester, United Kingdom - DEKRA

DEKRA
DEKRA
Verified Company
Towcester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Contact Advisor - Porsche Experience Centre:

Contract:

Permanent; Hours: 37.5 hours per week, Monday to Friday Hours will be on rotational basis; Shift patterns: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30; You will also be required to work 4 weekend days per year to support events; Salary: Up to £23,500K DOE + 10% Annual Bonus; Location: Office based (Porsche Experience Centre Silverstone, Towcester) Hybrid working available.



The Role


To deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in -line with the Porsche Experience Centre vision.

To build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer's needs.


The Person

  • Ability to demonstrate experience of working within a Customer Service environment
  • Ability to provide excellent customer service both over the telephone or face to face
  • PC literate and excellent VDU/keyboard skills
  • The aptitude and desire to gain good allround product knowledge

Key Accountabilities

  • To receive calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI's.
  • Handle all calls and correspondence from both internal & external customers professionally, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely and appropriate resolutions.
  • To fulfill outbound call activity as required ensuring that business and customer requirements are met.
  • To process payments via an online system.
  • To process and fulfil customer invitations following their purchase of a Porsche model.
  • To build up and continuously update individual specialist knowledge in relation to the Porsche products and PCGB strategy.
  • Conduct PEC reception duties by providing a high standard of facetoface customer interaction.
  • To meet and greet guests as they enter the building.
  • Communicate professionally with internal and external customers, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely and appropriate resolutions.

About us
DEKRA is the world's leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.

In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.


If you are interested in being considered for this opportunity, please send your up to date CV and a covering letter quoting reference HR19.

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