Japanese-speaking Helpdesk Engineer - London, United Kingdom - People First

People First

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

YourNewJobTitle:
Japanese-speaking Helpdesk Engineer #21793

YourNewSalary:
max £32,000 per annum + travel expense

Location:
London

Who You'll Be Working for:
International IT Company

What You'll be Doing Each Day:

Hands on Desktop Support Skill. Network and PC implementation and optimisation.
Understand and detailed planning and designing for customer's Network and PC.
Network/PC/Desktop Security element configuration including daytoday service delivery.
Migration planning and execution. Support PC and Call Centre system (incl DC server).
Proof of concept testing and acceptance testing. Vendor negotiation and control.
Development and implementation for new features and services.
Establish and cease PC/Desktop Security systems. Project and service delivery schedule management.
Careful consideration to ensure profitable systems and implementation.
1st level troubleshooting with customers and assist them as their escalation point of contact.
Maintain secure operations and keep the environment tidy.
Documented approach for implementation and modification.
Visit customer premises when required for project or maintenance contract work incl cover staff.
Periodical status report to line manager. Cover early shifts as a part of team rota.

The Skills You'll Need to Succeed:

Wide knowledge and proficiency in PC software like Microsoft WIN 7/8/10, Office/Mailer and Antivirus
General knowledge and experience in PC Hardware, Cisco Switch/Router and Juniper Netscreen Products
Excellent written and verbal communication skill in English
Japanese language skills is a plus
Proven customer service experience
Strong time management/multi tasking & organisational skills
Strong work ethic
Accurate, organised and eye for detail
Reliable time keeping and attendance
Solid administration background & a keenness to get involved & support all customer service areas in EMEA

Job status:
Fixed term contract 1 year

Start date:

ASAP

Working hours: 9:00 - 17:30

Please follow us on Linkedin:
people-first-team-japan