Digital Skills, Customer Service - London, United Kingdom - Cultural Capital

Description

Cultural Capital is seeking a passionate and enthusiastic individuals to join our team as a Digital Skills, Customer Service & Employability Tutors.

In this dynamic role, you'll play a pivotal role in empowering individuals with the digital and interpersonal skills they need to thrive in today's competitive job market.

• Design and deliver engaging workshops and training sessions on various digital skills, tailoring them to diverse learner needs and levels.
• Cover topics such as basic computer literacy, online communication, social media management, data literacy, and relevant industryspecific software (specify relevant software).
• Provide individualised guidance and support to help learners build confidence and competence in using technology for personal and professional development.

• Develop and deliver engaging training sessions on effective customer service principles and best practices.
• Cover topics such as communication skills, conflict resolution, active listening, building rapport, and exceeding customer expectations.
• Employ various teaching methods, including roleplaying, simulations, and case studies, to create a dynamic learning environment.

• Guide learners in developing essential employability skills like resume writing, cover letter crafting, interview preparation, and effective job search strategies.
• Connect learners with relevant resources and job opportunities, fostering career exploration and development.

• Stay current on emerging trends in digital technology, customer service, and employability through continuous learning and professional development.
• Collaborate with colleagues and other stakeholders to ensure program effectiveness and alignment with organisational goals.
• Maintain accurate records and report on learner progress and program outcomes.

• Bachelor's degree or equivalent (preferable).
• Teaching qualifications PTTLS, AET or equivalent (Must)
• Assessor's qualification (working towards (Must))
• Assessing experience (preferable)
• Minimum of 12 years of experience teaching or training adults in relevant sectors.
• Demonstrated expertise in digital skills, customer service principles, and employability best practices.
• Strong communication, interpersonal, and presentation skills.
• Ability to create and deliver engaging and interactive learning experiences.
• Passion for empowering individuals and supporting their personal and professional growth.
• Proficient in a variety of digital tools and technologies relevant to the training content.
• Excellent organisational and time management skills.

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive team environment.
• Make a positive impact on the lives of individuals seeking to improve their career prospects.

• Monday to Friday

• A-Level or equivalent (preferred)

• Teaching: 1 year (preferred)
• Tutoring: 1 year (preferred)