IT Technician Apprentice - Rochdale, United Kingdom - QA Ltd

QA Ltd
QA Ltd
Verified Company
Rochdale, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Employer description:


Our client is a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.


Enjoying strong, sustainable growth and guided by an accomplished and highly experienced leadership team, Creative Networks is the perfect place to grow your career and make a real impact on a dynamic and continually evolving business.


Overview:


You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.


Job type:
Full-time, Permanent.


Salary:
£12,500 per year.


Responsibilities:


  • Provide 1st Line IT Support.
  • Monitor Network & Server Infrastructure.
  • Provide remote and onsite IT Support where required.
  • Respond to system failures in a timely manner.
  • Create and maintain procedures for new and existing processes.
  • Troubleshooting customer technical faults and driving fault resolution
  • Client service management and relationship building.

What we are looking for:


Skills and qualities:


  • Highly disciplined and a selfstarter
  • Goal orientated with a high level of enthusiasm
  • You will have fantastic communication skills to be able to reach the decision maker and quickly grasp ideas and concepts
  • Thrive in a highpressure environment, meeting daily, weekly and monthly targets
  • Be resilient, dedicated and confident enough to call business customers and build relationships
  • Adapt to using a range of tools and technologies
  • Be able to take on board feedback and coaching, in order to develop your skills

Other requirements:


  • Some onsite maintenance is required so a full driving licence would be beneficial
  • A good understanding of Microsoft Windows operating systems
  • Experience with various brands of routers and networking equipment
  • Experience of working with, and troubleshooting, wired and wireless networks with a good understanding of TCP/IP
  • Excellent communication skills, verbal and written, including a confident and polite manner when talking to customers
  • Good organisational and troubleshooting skills, including time management, and the ability to multitask and prioritise your own workload

Ability to commute/relocate:


  • Rochdale OL16: reliably commute or plan to relocate before starting work (required)

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.


Find out more here:

Training:


Start with a 16 month IT apprenticeship, which consists of training in small groups and work based assessment covering: Operating systems, Server administration, Customer support, Networking and Security.


Work remotely:


  • No

Working week:


  • 8 hour shift / 40hrs a week
  • Monday to Friday

Important Information:


QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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