Police Enquiry Officer Eastbourne - Sussex Police

Sussex Police

Verified Company

Eastbourne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Division / Department - Contact and Control
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £24,552 - £26,232
Working Hours Hours per Week
Politically Restricted - No

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

The Role

THE ROLE

FOLLOWING ON FROM YOUR INITIAL TRAINING YOU WILL CONTINUE WITH ON THE JOB TRAINING WITH A DEDICATED COACH, WITHING YOUR DEDICATED OR NEIGHBOURING HUB.

SHIFT PATTERNS
STAFF WOULD BE EXPECTED TO WORK A ROTATING SHIFT PATTERN BETWEEN MONDAY AND SATURDAY THIS DOES NOT INCLUDE ANY PUBLIC OR BANK HOLIDAYS)

Key Responsibilities

KEY RESPONSIBILIES
To act as the primary point of contact to all visitors to the Police station. To act as a conduit between Police Officers and the public.

Accurately assessing and recording incidents, ensuring the prompt resolution of enquiries through effective communication whilst maintaining the highest professional and ethical standards.

To identify the purpose and nature of each contact by asking questions to elicit sufficient and relevant information to enable an accurate and timely assessment of appropriate means of resolution.

To provide a proactive, customer focused service to all enquiries made via the Front Officer whether in person, by phone or online in a compassionate and highly professional manner in accordance with the Sussex Police Policing Strategy and the Victim Code.

Skills & Experience

SKILLS AND EXPERIENCE
QUALIFICATIONS GCSE or equivalent in Maths and English
SKILLS AND EXPERIENCE

Good verbal communications skills with the ability to listen to others
Ability to breakdown problems into component parts and determine appropriate action

Ability to communicate difficult messages to the public effectively and sensitively

Decision making skills. The ability to think laterally and be able to creatively resolve incidents
Proven ability in problem solving
Ability to produce accurate written reports or other documents
Level of confidence in using standard IT packages, systems and/or databases to fulfil role requirements
Demonstrate Personal Responsibility, planning own work with the ability to work with mínimal supervision
Work effectively in a team to achieve shared objectives, demonstrating an awareness of individual differences and providing support as required

Further Information

For further information about the role please contact Lynn Nocton

Interviews will be held face to face and will commence March 2023

Additional Information

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally.

If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employmentDiversity Statement

We are only as good as our people.

It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service.

We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work.

We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.

We value the differences that people bring from all backgrounds and communities.

Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.

Job Detail

Reference number

SYSX STAFF02926Date posted

22/02/2023Closing date

08/03/2023