Operational Team Leader - Leeds, United Kingdom - Leeds GP Confederation

Leeds GP Confederation

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operations Ensuring and checking that opening, closing and security checks required for each service location have been carried out according to processes.

Making sure appropriate documentation of checks is stored and filed for reference. To ensure staff are following set processes and procedures during shift. Ensure the telephone is answered promptly with queries resolved particularly while on call.

Ensure that correct processes are followed in accordance with the specific service location.

Ensure Infections Prevention and Control IPC checks are conducted within the consulting rooms, waiting areas and any other area used by the extended access service team.

Ensure clinical stock level and clinical trolley checks are carried out with sufficient supplies maintained (this includes the expiry dates of items where applicable).

Ensure orders are placed for clinical stock as required and needed making sure the documentation is kept of clinical supplies, orders placed and delivery of items.

To complete performance reports on monthly basis including Service Delivery reports, Locality Reports and practice level data as required. Ensure any issues are escalated within agreed timescales to relevant senior leadership team. Identity and escalate risks. To support Deputy Operational Team Leaders in their operational roles.

Financial management To support Hubs to adhere to operational budgets and seek to maximise financial efficiency. To support Head of Operations to manage operational accounts. Work closely with the relevant Finance Manager to ensure service delivery is managed within agreed budgets.

Any other tasks as required relating to Financial Management Governance Support the Head of Operations to develop robust standard operational procedures for each service location.

Implement Standard Operating Procedures - SOP ensuring that appropriate staff are familiar with the SOPs.

To report and manage complaints and incidents including verbal complaints which may have been dealt with by the clinical or administrative teams.

To identity, report and escalate risks or concerns to the Head of Operations. To support with the completion of monthly governance reports.

Any other tasks as required relating to Governance.

Human resources Support the Head of Operations in the recruitment and retention of staff and provide a general personnel management service.

Ensure that all members of staff are legally and gainfully employed, monitor skill-mix and deployment of staff. Manage staffing levels within target budgets using budgets as modelling tools to deliver required level of service.

Support the Head of Operations to develop and implement effective staff appraisal and monitoring systems. Support and mentor staff, both as individuals and as team members. Maintain up-to-date HR documentation (including job descriptions, employment contracts). Health, Safety & Security To ensure staff comply with the service location health & safety policies.

Ensure all areas are kept clean and tidy at all times by providing support and guidance to staff. Report any incidents using reporting forms and supply any further information as requested. Open and lock up premises in line with process at the start and end of the day.

Initiate process as required affecting access to the building / loss of services or output, including reporting immediately to the Head of Operations.

Any other tasks allocated associated to health, safety & security.

Communication and confidentiality Demonstrate excellent, effective, interpersonal skills, when dealing with staff/patients/relatives/members of the public/clinical colleagues/other healthcare organisations, including in person, over the telephone and in written communications Any other tasks allocated associated with communication.

IT To be the first point of contact for IT issues and remedial problems during service operational hours. To liaise with the IT support team regards to any IT issues.

To complete a maintenance log of reported works to the IT team for reference and sharing to associated member practices if required.

To initiate processes for system failure, to ensure business continuity and patient care if required. Any other tasks allocated associated with assistance with IT and patient recording systems.

Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including: Respecting privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming and non-judgemental, and respects their circumstances, feelings, priorities and rights in line with current legislation.

Personal and Professional Development The post-holder will undertake any training or development required to be able to undertake this role.

Review of this role will be covered during annual appraisal process as part of practice standard practice. Quality The post-holder will strive to maintain quality with the delivery of s