Operations Coordinator - Manchester, United Kingdom - Connex One

Connex One

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

WHO WE ARE

Connex One is a UK Based, successful international software house, designing innovative Cloud SaaS Contact Centre Solutions which focus on Insights, Data Analytics and Multi-Channel Communications.

Current office
locations are the UK, South Africa and the USA.

Established in 2013 Connex One is now present in 5 continents with a team of over 250 based in Manchester & Europe, Durban, Kenya, Nigeria, Miami offices.

The team comprises of; Full Stack Developers, Front End / Back End Developers, Database Engineers, Support Staff, Technical Services Engineers, Sales, Operations,
Infrastructure, DevOps, Marketing, Accounts, Admin, HR & Compliance.
The businesses' success is based on impeccable client service, passionate people and leading-edge technology.

WHAT WE DO

Customer engagement:

Whether they prefer to communicate on social media, by text or over the phone, our system will adapt to and sync with our client's existing systems.

It is Omnichannel Customer Engagement made simple.

THE ROLE

As a New Client Success Coordinator you will facilitate effective collaboration between several departments to ensure processes are followed and run smoothly.

MAIN RESPONSIBILITIES:

Day to day client and staff interaction
Communicate with all departments to ensure deadlines are met
Working closely with the operations, project management and technical services teams
Identify trends and assess opportunities to improve processes and execution
Support team members and internal colleagues with ADHOC requests
Innovating & following operational processes
Seeing out Operational tasks from start to finish
Keeping real time spreadsheets updated and accurate
Working on project management tools such as Trello and Zendesk to ensure operational processes are followed by multiple teams
Drafting of documents including welcome packs and agreements

COMPETENCIES & QUALIFICATIONS:

Good administrative skills
Ability to stay on top of spreadsheets with the use of Excel
Understanding of reporting
Great communication skills both internally and externally to build relationships
Good time management skills
Collaboration and teamwork skills
Organised individual with a strong eye for detail
Computer Literate

ATTRIBUTES:

Be ready to take the next step in your career experience in an Operations/Onboarding role preferred
Be a good communicator and build strong stakeholder relationships they need to enjoy working with you too
Be selfdriven, proactive and display a high degree of personal accountability

REMUNERATION AND BENEFITS
26 days to start (plus public holidays)
Positive working environment in contemporary offices located in Manchester City Centre
Family friendly policies
Can do culture and rapid growth
Promotion of professional development

Salary:
£23,000.00-£25,000.00 per year

Schedule: